RF and Electronics Service Technician

PDi Communication Systems, Inc.; Springboro (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

PDi Communication Systems, Inc. is seeking a technical support specialist to respond to customer needs via phone or email about QAM, Analog and IP-TV. This role emphasizes clear communication and accurate data entry in Hubspot and Epicor, with a focus on timely issue resolution.

You will work in a call-center style environment, troubleshoot basic TV systems, RF and IP technology, update jobs, and coordinate parts using the warehouse for shipping and repairs, with occasional customer-site visits.

Qualifications

• 2–4 years of technical support experience.
• Experience with CRM software and database access.
• Willingness to visit customer sites occasionally.
• Ability to meet deadlines and handle stress.

Responsibilities

• Provide technical support to customers by phone or email.
• Troubleshoot basic TV systems, RF and IP technologies.
• Update jobs and track work completed.
• Report quality issues with detailed descriptions.
• Continuously improve service processes.
• Perform other duties as required.

Skills

Technical Support

Customer Communication

Time Management

Tools

Hubspot

Epicor

Ring phone system

Job description

The Primary function of this role is to respond to customer needs via phone or email regarding QAM, Analog and IP-TV.

50% of timeThe majority of this person’s time will be spent speaking to customers in the call center providing technical support and answering questions regarding products.The technician will be responsible to enter these conversations into Hubspot, Preferably to initiate the phone call in Hubspot. The technician will use several software programs on a daily basis including Hubspot, Epicor and the Ring phone system.

25% of timeTherewill be times when the technician will be required to rework or update production devices, or update software on existing products. These must be documented

25% of timePreparing parts orders for shipping and coordinating shipping with the warehouse. Receiving repairs, testing and shipping.

RESPONSIBILITIES INCLUDE

• Technical support with customers including determining hardware vs software.
• Basic troubleshooting for TV systems, RF(radio frequency)and IP (internet protocol)
• Updating jobs accurately and tracking all work completed
• Reporting any quality issues or unusual failures including detailed descriptions in job
• Continuous improvement to process involved in Service
• Ability to perform other duties as required

KNOWLEDGE AND EXPERIENCE

• 2 – 4 years Technical Support
• Ability to work with Database for production, CRM Customer relationship management software, and phone system call center
• Able to visit customer sites on occasion.
• Able to meet deadlines
• Able to withstand moderate amounts of stress