Rewards Club Representative

Ko-Kwel Casino Resort Medford; Medford (OR); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Health care benefits

Generous time off policy

401-K retirement with company match

Job summary

Ko-Kwel Casino Resort Medford is seeking a friendly Guest Services Associate to greet guests, register new Rewards Club members, and assist with club promotions and events.

You will redeem points, print certificates, and maintain member data with care, while delivering outstanding customer service. This role requires 21+ age, ability to work weekends, and strong communication skills, including microphone use.

Qualifications

• HS Diploma or GED required.
• Previous hospitality experience preferred.
• Excellent interpersonal, problem solving and customer service skills.
• Must be 21+ years of age and able to pass background checks.
• Ability to communicate on a microphone.

Responsibilities

• Greet guests warmly and provide excellent guest service.
• Redeem points and print certificates for Rewards Club members.
• Assist guests with events, promotions, and club giveaways.
• Maintain confidentiality and protect customer information.
• Enter data accurately for Ko-Kwel Rewards Club members.
• Resolve guest complaints and promote customer benefit programs.
• Keep database clean by removing duplicates and invalid addresses.
• Support team during busy periods and other duties as assigned.

Skills

Interpersonal skills

Problem solving

Customer service

Oral communication

Microphone communication

Data entry

Teamwork

Education

HS Diploma or GED

Job description

At Ko-Kwel Casino Resort, we know the best experiences start with a warm welcome. Whether you're arriving for a relaxing getaway or clocking in for your shift. Here, hospitality is personal, teamwork is real, and people genuinely look out for one another. When you join our team, you're stepping into a workplace where you can learn, grow, and take pride in creating memorable moments across the entire property. We bring energy, heart, and professionalism to everything we do, by building not only unforgettable guest experiences, but a workplace we're proud to call our own.

Be part of a team that's shaping one of the premier destinations for gaming and hospitality. A place where guests and team members alike feel right at home on Oregon's beautiful southern coast and beyond.

Why this job matters

Be the smiling face and energetic force behind our casino players' club! You'll help guests feel like VIPs by getting new players registered and ready for fun, sharing point balances and special offer details with returning guests, and lending a hand during exciting club giveaways and promotions.From welcoming newcomers to celebrating loyal players, you'll help create an experience that keeps everyone feeling lucky!

What you bring to the table

• Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.
• Redeems points and prints redemption certificates for members as requested.
• Cheerfully greet and provide excellent guest service to Ko-Kwel Casino Resort guests to include answering questions and directing guests to various events and areas of the casino.
• Maintains confidentiality and discretion in all areas: including the dissemination of trade secrets, planning and promotional procedures and customer information files.
• Access to sensitive customer information and computer processes.
• Must be knowledgeable on all-promotional events and daily activities at Ko-Kwel Casino Resort properties.
• Database entry for the Ko-Kwel Rewards Club members including creating Player's Club cards and other related tasks.
• Complies with all applicable internal controls and reporting requirements.
• Provides resolution of guest complaints.
• Promote customer benefit programs.
• Maintains database integrity by removing invalid addresses, duplicate accounts and banned player accounts.
• Actively solicits guests to promote club membership.
• Jump in where needed to support the team and keep things running smoothly. (Other duties as assigned).

Must-haves, nice-to-haves, and maybe some bonus points

• HS Diploma or GED required.
• Previous hospitality experience preferred.
• Marketing or promotions background a plus.
• Must have excellent interpersonal, problem solving and customer service skills.
• Must possess a positive attitude.
• Must have excellent oral communication skills and the ability to communicate on a microphone.
• Computer data entry experience preferred.
• Must be able to work well with diverse clientele.
• Must be 21 years of age or older.
• Ability to pass and remain in compliance with required background checks and drug-free workplace policies
• Friendly and approachable attitude that helps guests (and the team) feel welcome and cared for every day.
• Comfortable communicating clearly and positively with both guests and teammates.

Physical stuff to know

We've included the typical physical parts of the job here. If you need an accommodation to do the work, just let us know-we're here to support you.You'll need to be available to work weekends, holidays, and evenings when we are busy. During your shift, you'll be on your feet, using your hands to handle tools and equipment. It's important to stay calm and make good decisions under pressure, especially when dealing with stressful situations or upset people. Just a heads-up-the casino environment may expose you to secondhand smoke.This is a quick summary of the main duties and requirements-it might not cover everything you could be asked to do.

Ko-Kwel Casino Resort is owned by the Coquille Indian Tribe. Team members are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.