Reverse Mortgage Loan Officer

CMG Financial; United States; Remote; USD 40,000 - 80,000; Full time

Job summary

A leading company in the financial sector is seeking a Reverse Mortgage Loan Officer to manage the origination of loans through a nationwide call center. The ideal candidate will have strong relationship-building skills and an active NMLS license, with a focus on customer service and loan processing. This role offers a commission-based compensation structure, allowing for significant earnings potential in a fast-paced environment.

Qualifications

• Minimum of one year reverse mortgage experience preferred.
• Must be self-motivated and able to work independently.
• Ability to be licensed in several States.

Responsibilities

• Conduct outbound calls to advise on CMG specialty products.
• Manage customers through the entire loan process.
• Collect and analyze information regarding customer finances.

Skills

Relationship-building

Attention to detail

Communication

Interpersonal skills

Organizational skills

Education

Active NMLS license

Tools

Microsoft Word

Microsoft Excel

Job description

POSITION OVERVIEW: The Reverse Mortgage Loan Officer is responsible for originating reverse mortgage loans through a Nationwide Call Center with both in-bound and outbound calls with potential borrowers to determine appropriate product, obtain proper documentation and follow through with the entire loan process.

ESSENTIAL DUTIES and RESPONSIBILITIES, includes the following responsibilities, but not limited to:

• Conduct Outbound calls to pre-qualified and retention leads to advise them on CMG specialty products.
• Identify goals of In-bound calls and work with them through the loan process.
• Originate quality Reverse Mortgages
• Manage customers through the entire loan process, from data collection and analysis through loan conclusion while maintaining positive customer relationships.
• Collect and analyze information regarding customer income, assets, investments and debts to include multifaceted or complex borrowers.
• Submits completed loan application and supporting documentation to the processing department.
• Present the advantages and disadvantages of different products to determine the best option for each customer’s financial situation.
• Set proper customer expectations and provide timely status updates to ensure a positive customer experience.

PREFERRED QUALIFICATIONS AND EXPERIENCE

• Minimum of one year reverse mortgage experience preferred.
• An active NMLS license required.
• Ability to be licensed in several States.
• Strong relationship-building skills.
• Familiarity with current lending regulations.
• Must be self-motivated and have an ability to work independently as well as in a team setting.
• Excellent attention to detail.
• Intermediate experience with Microsoft Word, Excel, and email systems.
• Ability to work in a fast paced, fluid environment.
• Strong communication, interpersonal and organizational skills.
• High integrity and confidentiality required.

SUPERVISORY RESPONSIBILITIES:

Direct Reports: N/A

PHYSICAL and ENVIRONMENTAL CONDITIONS

This role operates in an ADA compliant office environment, utilizing typical office equipment and tasks including computer work. The position may involve partial stationary positions and moving throughout the day. Flexibility to work overtime to meet project deadlines is required.

Base Compensation Information – For residents of the states of CA & CO, and for New York City + other areas requiring disclosure:

A large portion of a Loan Officer’s compensation is commission based. CMG pays base wages that are equivalent to minimum wage. Base wages for a non-exempt Loan Officer are a draw against commissions earned.