Reverse Logistics Helpdesk & Process Specialist

Infosys BPM Ltd.; Irving (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Infosys BPM Ltd. in Irving, TX is seeking a Process Specialist to perform transactions per guidelines and timelines, validate inputs, and support training and escalation resolution to meet SLA targets.

You will handle level 1 triage for reverse logistics, assist with spares management, order maintenance, and system transactions, and provide end-user training and FAQs to improve service quality. Note: Applicants must have work authorization in the U.S. without visa sponsorship.

Qualifications

• High School Diploma or GED Equivalente.
• At least 2 years of experience relating to the job description.

Responsibilities

• Provide level 1 triage services for reverse logistics helpdesk requests.
• Support operational processes such as Spares management, order maintenance, and system transactions.
• Assist customers with RMA requests, issue resolutions, follow up on defective returns, and general support.
• Call Center support during business hours.
• Create FAQs and training documentation for the end user.
• Conduct Info sessions to the business end-user.

Skills

MS Excel

MS Word

Detail-oriented

Adaptability

Pressure handling

Team player

Multitasking

Customer service

Communication skills

Education

High School Diploma or GED

Tools

SAP

Job description

Infosys BPM Ltd. in Irving, TX is seeking a Process Specialist to perform transactions per guidelines and timelines, validate inputs, and support training and escalation resolution to meet SLA targets.

You will handle level 1 triage for reverse logistics, assist with spares management, order maintenance, and system transactions, and provide end-user training and FAQs to improve service quality. Note: Applicants must have work authorization in the U.S. without visa sponsorship.