Reverse Logistics Associate

Signet Jewelers; New York (NY); On-site; USD 23,000 - 25,000; Full time

Job summary

Signet Jewelers is hiring a Reverse Logistics Associate in New York to support the day-to-day processing of returns, RMAs, and repaired goods. You will work closely with Manufacturing, Logistics, Quality Control, Customer Service, and Inventory Control to ensure accurate, timely handling of all reverse activities.

The role requires attention to detail, ownership of daily tasks, and a teamwork mindset, with adaptability to changing priorities in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• 1+ years of experience in fulfillment, warehouse, logistics or related fields.
• Basic computer proficiency including MS Office.
• Jewelry or luxury goods fulfillment experience preferred but not required.

Responsibilities

• Receive, inspect, verify, and process merchandise and returns.
• Execute reverse fulfillment: sorting, picking, packing, shipping.
• Verify inventory, RMA docs, and shipping labels for accuracy.
• Maintain organized inventory locations and workstations.
• Support multiple reverse functions based on daily priorities.
• Identify discrepancies and communicate issues to leadership.
• Follow SOPs and seek improvements in efficiency and quality.
• Collaborate with Supply Chain, Fulfillment, Quality Control, and Customer Service.
• Meet productivity, quality, accuracy, and service-level expectations.

Skills

Attention to detail

Ownership and accountability

Team collaboration

Time management

Communication skills

Basic computer proficiency

Adaptability

Proactive mindset

Education

High school diploma or GED

Tools

Excel

Job description

Our banner is part of Signet Jewelers, a purpose-driven company who believes love inspires love and whose mission it is to enable all people to Celebrate Life and Express Love. Signet Jewelers is also a Great Place to Work Certified company. Innovation and brilliance - two things that set us apart. Join us!

The Reverse Logistics Associate is responsible for supporting the day-to-day execution of reverse logistics operations by receiving, inspecting, processing, and tracking return and RMA orders, customer returns, repairs, and returned inventory. Reporting to the Reverse Logistics team leadership, this role works closely with Manufacturing, Logistics, Production, Quality Control, Customer Service, and Supply Chain to ensure return and RMA orders are processed accurately, efficiently, and on time.

The ideal candidate thrives in a fast-paced environment, has strong attention to detail, enjoys working as part of a team, and takes ownership of their daily responsibilities. This role requires someone who is adaptable, eager to learn new processes, and committed to delivering a high-quality customer experience.

Responsibilities:

• Receive, inspect, verify, and process merchandise from Reverse Logistics, including customer returns, repairs, exchanges, vendor returns, internal inventory transfers, and inbound vendor shipments.
• Execute reverse fulfillment activities, including receiving, sorting, picking, packing, shipping, and coordinating handoffs to internal departments and external carriers.
• Verify inventory, RMA documentation, shipping labels, and supporting paperwork while ensuring all merchandise is handled with care and meets quality, security, and accuracy standards.
• Maintain organized inventory locations, staging areas, and workstations to support safe and efficient daily operations.
• Support multiple Reverse functions based on daily operational priorities in a fast-paced environment.
• Identify and communicate inventory discrepancies, shipment issues, damaged merchandise, or process concerns to leadership in a timely manner.
• Follow established Standard Operating Procedures (SOPs) while identifying opportunities to improve operational efficiency, quality, and workflow.
• Collaborate with cross-functional teams, including Supply Chain, Fulfillment, Quality Control, Manufacturing, Logistics, Customer Service, and Inventory Control, to ensure timely and accurate processing.
• Consistently meet productivity, quality, accuracy, and service-level expectations while maintaining a strong focus on customer satisfaction.
• Support department initiatives, inventory counts, continuous improvement projects, and other operational responsibilities as assigned.

Skills and Abilities:

• Strong attention to detail with the ability to consistently produce accurate, high-quality work.
• Execution-oriented with the ability to follow established processes while adapting to changing business priorities.
• Demonstrates ownership, accountability, and reliability in completing assigned responsibilities.
• Strong organizational and time management skills with the ability to prioritize multiple tasks in a fast-paced environment.
• Positive attitude with a willingness to learn, take initiative, and embrace new responsibilities.
• Team player who collaborates effectively across multiple departments and builds positive working relationships.
• Strong verbal and written communication skills, including the ability to communicate professionally through email and raise questions or concerns when appropriate.
• Basic Microsoft Excel skills, including entering data, maintaining simple reports, and working with spreadsheets.
• Proactive mindset with the confidence to identify opportunities and suggest improvements to daily operations and processes

Requirements and Qualifications:

• High school diploma, GED, or equivalent required.
• One (1) or more years of experience in fulfillment, warehouse operations, logistics, retail operations, manufacturing, shipping and receiving, inventory management, returns processing, RMA handling, or order fulfillment preferred.
• Experience working in a fast-paced, high-volume operational environment is a plus.
• Jewelry, luxury goods, or e-commerce fulfillment experience is preferred but not required.
• Basic computer proficiency, including Microsoft Office applications such as Outlook, Word, and Excel

Pay Range for this position is hourly rate of $17.50 - $18.50