Reverse Logistics Associate

Signet Jewelers Limited; New York (NY); On-site; USD 23,000 - 26,000; Full time

Job summary

Signet Jewelers Limited is seeking a Reverse Logistics Associate in New York to receive, inspect, and process returns, repairs, exchanges, and inbound shipments. You will perform reverse fulfillment tasks, ensure accuracy with RMA documentation, and coordinate handoffs to internal teams and external carriers.

The role requires attention to detail, ownership of responsibilities, and strong teamwork. You will operate in a fast-paced environment, following SOPs while seeking opportunities to

Qualifications

• High school diploma, GED, or equivalent.
• 1+ years of experience in fulfillment, warehouse operations, logistics, or related fields.
• Experience in fast-paced, high-volume environments is a plus.
• Basic computer proficiency including MS Office.

Responsibilities

• Receive, inspect, verify, and process merchandise from Reverse Logistics.
• Execute reverse fulfillment activities including receiving, sorting, packing, shipping, and coordinating handoffs.
• Verify inventory, RMA docs, shipping labels, and paperwork to ensure quality and accuracy.
• Maintain organized inventory locations, staging areas, and workstations.
• Support multiple reverse functions based on daily priorities.
• Identify and communicate discrepancies or issues to leadership promptly.
• Follow SOPs and seek opportunities to improve efficiency and quality.
• Collaborate with cross-functional teams to ensure timely processing.
• Meet productivity, quality, accuracy, and service-level expectations.
• Support inventory counts and continuous improvement projects.

Skills

Attention to detail

Ownership

Organizational skills

Team player

Communication skills

Excel basics

Process adherence

Education

High school diploma

GED

Tools

Excel

Outlook

Word

Job description

Responsibilities

• Receive, inspect, verify, and process merchandise from Reverse Logistics, including customer returns, repairs, exchanges, vendor returns, internal inventory transfers, and inbound vendor shipments.
• Execute reverse fulfillment activities, including receiving, sorting, picking, packing, shipping, and coordinating handoffs to internal departments and external carriers.
• Verify inventory, RMA documentation, shipping labels, and supporting paperwork while ensuring all merchandise is handled with care and meets quality, security, and accuracy standards.
• Maintain organized inventory locations, staging areas, and workstations to support safe and efficient daily operations.
• Support multiple Reverse functions based on daily operational priorities in a fast-paced environment.
• Identify and communicate inventory discrepancies, shipment issues, damaged merchandise, or process concerns to leadership in a timely manner.
• Follow established Standard Operating Procedures (SOPs) while identifying opportunities to improve operational efficiency, quality, and workflow.
• Collaborate with cross-functional teams, including Supply Chain, Fulfillment, Quality Control, Manufacturing, Logistics, Customer Service, and Inventory Control, to ensure timely and accurate processing.
• Consistently meet productivity, quality, accuracy, and service-level expectations while maintaining a strong focus on customer satisfaction.
• Support department initiatives, inventory counts, continuous improvement projects, and other operational responsibilities as assigned.

Skills and Abilities

• Strong attention to detail with the ability to consistently produce accurate, high-quality work.
• Execution-oriented with the ability to follow established processes while adapting to changing business priorities.
• Demonstrates ownership, accountability, and reliability in completing assigned responsibilities.
• Strong organizational and time management skills with the ability to prioritize multiple tasks in a fast-paced environment.
• Positive attitude with a willingness to learn, take initiative, and embrace new responsibilities.
• Team player who collaborates effectively across multiple departments and builds positive working relationships.
• Strong verbal and written communication skills, including the ability to communicate professionally through email and raise questions or concerns when appropriate.
• Basic Microsoft Excel skills, including entering data, maintaining simple reports, and working with spreadsheets.
• Proactive mindset with the confidence to identify opportunities and suggest improvements to daily operations and processes.

Requirements and Qualifications

• High school diploma, GED, or equivalent required.
• One (1) or more years of experience in fulfillment, warehouse operations, logistics, retail operations, manufacturing, shipping and receiving, inventory management, returns processing, RMA handling, or order fulfillment preferred.
• Experience working in a fast-paced, high-volume operational environment is a plus.
• Jewelry, luxury goods, or e-commerce fulfillment experience is preferred but not required.
• Basic computer proficiency, including Microsoft Office applications such as Outlook, Word, and Excel.

Pay Range for this position is hourly rate of $17.50 - $18.50

Our banner is part of Signet Jewelers, a purpose-driven company who believes love inspires love and whose mission it is to enable all people to Celebrate Life and Express Love. Signet Jewelers is also a “Great Place to Work-Certified™” company. Innovation and brilliance – two things that set us apart. Join us!

The Reverse Logistics Associate is responsible for supporting the day-to-day execution of reverse logistics operations by receiving, inspecting, processing, and tracking return and RMA orders, customer returns, repairs, and returned inventory. Reporting to the Reverse Logistics team leadership, this role works closely with Manufacturing, Logistics, Production, Quality Control, Customer Service, and Supply Chain to ensure return and RMA orders are processed accurately, efficiently, and on time. The ideal candidate thrives in a fast-paced environment, has strong attention to detail, enjoys working as part of a team, and takes ownership of their daily responsibilities. This role requires someone who is adaptable, eager to learn new processes, and committed to delivering a high-quality customer experience.

Blue Nile was founded in 1999 with the idea that the diamond engagement ring business was ready for innovation. We revolutionized the industry with a disruptive online business model, making it possible to shop for extraordinary, high-quality diamonds at a great value. Blue Nile prides itself on innovation, creativity and flawless execution – all to make each customer experience absolutely perfect. Help us make the next decade even better. The brilliance behind our jewelry comes from real people who create real impact for our customers. Together, we live by our guiding principles and create the culture we have today. No matter the role or team, our employees aspire to be bold, bring their authentic selves to work, and operate as one team. We rely on each other's skills and expertise to create a more inspired world.