REVER-Pharmacy Technician

Actalent; Raleigh (NC); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Job summary

Actalent is seeking a Pharmacy Technician in Raleigh, NC to support patients and providers in a fast-paced specialty pharmacy call center. You will review referrals, build patient profiles, and ensure prescriptions are clinically appropriate for processing, enabling downstream teams to help patients access medications.

The role emphasizes accurate data entry, clear communication with providers, and a professional customer-service approach in a non-patient-facing environment.

Qualifications

• Certified Pharmacy Technician with active licensure or registration where required.
• Experience in pharmacy operations and call center environments.
• Excellent data entry and attention to detail, with strong documentation skills.

Responsibilities

• Review referrals to confirm complete and accurate information for workflow.
• Create patient profiles from scanned or faxed documents with accurate data entry.
• Perform initial prescription checks to verify accuracy for processing.
• Communicate with providers about referral status and missing information.
• Update progress notes to keep workflow colleagues informed on status.
• Enter provider data, including NPI, into systems for BI reporting.
• Deliver courteous customer service in a predominantly internal call center role.

Skills

Pharmacy technician certification

2+ years pharmacy operations

Pharmacy/call center experience

Data entry accuracy

Customer service in healthcare

NC pharmacy registration preferred

High attention to detail

Multitasking in fast-paced environment

Education

High school diploma

Job description

Job Description

This role offers the opportunity to support patients and healthcare providers in a fast-paced specialty pharmacy call center environment. The Pharmacy Technician reviews referrals, creates accurate patient profiles, and ensures prescriptions are clinically appropriate for processing. You play a key role in gathering and validating information so that other teams can efficiently serve patients and help them access needed medications.

Job Title: Pharmacy Technician

This role offers the opportunity to support patients and healthcare providers in a fast-paced specialty pharmacy call center environment. The Pharmacy Technician reviews referrals, creates accurate patient profiles, and ensures prescriptions are clinically appropriate for processing. You play a key role in gathering and validating information so that other teams can efficiently serve patients and help them access needed medications.

Responsibilities

• Work on moderately complex assignments, using sound judgment to resolve issues and make routine recommendations with minimal supervision on day-to-day tasks.
• Review referral contents to confirm that all required information is complete and accurate before moving forward in the workflow.
• Create patient profiles from scanned or faxed images by accurately entering patient and provider information so that downstream teams can successfully serve the patient.
• Conduct initial checks of prescriptions to verify clinical accuracy and readiness for processing.
• Communicate with providers regarding referral status, prescription clarification, missing information, and patient concerns to ensure all information is collected and correct before it reaches other teams.
• Update concise and clear progress notes so other roles in the workflow can quickly assess the status of each referral.
• Enter new provider information, including National Provider Identifier (NPI), accurately into the system to support reporting and business intelligence activities.
• Perform data entry tasks with a high degree of accuracy and attention to detail.
• Deliver courteous and professional customer service in a call center setting, focusing on provider and internal team interactions rather than direct patient contact.
• Perform other duties as assigned to support pharmacy operations and overall workflow.

Essential Skills

• Pharmacy technician certification.
• Prior experience working in a pharmacy setting.
• 2+ years of pharmacy operations experience preferred.
• Experience in a call center or high-volume verification environment.
• Strong data entry skills with high accuracy and attention to detail.
• Customer service skills, particularly in a pharmacy or healthcare context.
• Excellent organizational and time management skills.
• Competence in basic computer skills and ability to learn new systems.
• Ability to multitask effectively in a fast-paced environment.
• Ability to work effectively with people across different teams and functions.
• Conscientious, detail-oriented approach to work.
• Flexibility and adaptability to changing priorities and assignments.
• High school diploma required.
• Healthcare experience preferred.
• NC pharmacy registration (NCBOP) preferred.

Additional Skills & Qualifications

• Experience in specialty pharmacy or similar healthcare settings is an advantage.
• Strong written and verbal communication skills for interacting with providers and documenting referral status.
• Comfort working with scanned and faxed documents and translating them into accurate electronic records.
• Ability to work with business intelligence or reporting teams by ensuring accurate provider data entry.
• Demonstrated reliability and performance in training and production environments, with potential for longer-term opportunities based on performance.

Work Environment

This position is based in an office call center environment within a rapidly growing specialty pharmacy focused on simplifying access to medications and delivering personalized care. You will work onsite Monday through Friday, with no weekend shifts and no direct patient contact. The operation is open from 8:00 a.m. to 8:00 p.m. EST, with training typically scheduled from 9:00 a.m. to 6:00 p.m.; successful team members may remain on that shift or transition to a 10:00 a.m. to 7:00 p.m. schedule. Major holidays are observed and the office is closed on those days. If converted to a permanent role, the schedule may shift to a hybrid onsite/remote arrangement. The environment is professional, computer-based, and focused on accuracy, efficiency, and collaborative support of patients and providers.

Job Type & Location

This is a Contract to Hire position based out of Raleigh, NC.

Pay And Benefits

The pay range for this position is $22.50 - $22.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Raleigh,NC. Application Deadline This position is anticipated to close on Oct 7, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.