Revenue Tax Technician - Durham

nc; North Carolina; Hybrid; USD 41,000 - 72,000; Full time

Job summary

The North Carolina Department of Revenue is seeking a Revenue Tax Technician (S) to join the Durham Service Center in the Taxpayer Assistance and Collection Division. The position offers a hybrid work schedule with remote and in-person duties.

You will be the first point of contact for taxpayers, handling inquiries, payments, and documentation with strong communication and multitasking skills. Responsibilities include answering calls, assisting with tax matters, explaining policies, and

Qualifications

• Demonstrated experience working with customers.
• Basic skill level using Microsoft Word, Excel, and MS Office.

Responsibilities

• Answer telephone calls from taxpayers on issues relating to filing reports, making payments, notices received, account balances and adjustments, and tax law
• Initiate telephone contacts and/or correspondence with customers to provide information for resolution of tax matters
• Respond to correspondence received which taxpayers are requesting a penalty waiver, closing a business, have a misapplied payment, etc.
• Make outbound calls to taxpayers to assist in resolution of outstanding tax liabilities
• Explain, educate, and advise taxpayers (individual and businesses) of collection policies/procedures, tax laws, and regulations regarding delinquent taxes
• Correspond with taxpayers by mail and/or telephone to secure Business Non-Filer (delinquent) returns and/or resolve low dollar collection cases
• Establish payment plans with taxpayers based on standard operating procedures
• Research assets and verify liens on taxpayers

Skills

Customer service experience

MS Word/Excel/MS Office

Job description

Agency

Dept of Revenue

Division

Taxpayer Assistance , Collections

Job Classification Title

Revenue Tax Technician (S)

Position Number

60081615

Grade

NC09

About Us

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.

Description of Work

PLEASE NOTE: THIS WILL CLOSE AT 11:59 P.M. THE DAY PRIOR TO THE END DATE LISTED ON THIS JOB POSTING

**This is an anticipated vacancy**

The North Carolina Department of Revenue is currently accepting applications for a Revenue Tax Technician (RTT) to work in the Durham Service Center in the Taxpayer Assistance and Collection Division. This position has a hybrid work schedule. Work is performed remotely and in-person at the Durham Service Center. The hybrid work schedule is determined by business need.

In this role, you will serve as the first point of contact for the public, answering tax-related questions, guiding visitors through forms, and processing local payments or documentation. The individual selected for this position will have excellent communications skills both written and oral; a strong work ethic; be able to prioritize and multitask; and will have exceptional time management skills.

Responsibilities include, but are not limited to, the following:

• Answer telephone calls from taxpayers on issues relating to filing reports, making payments, notices received, account balances and adjustments, and tax law
• Initiate telephone contacts and/or correspondence with customers to provide information for resolution of tax matters
• Respond to correspondence received which taxpayers are requesting a penalty waiver, closing a business, have a misapplied payment, etc.
• Make outbound calls to taxpayers to assist in resolution of outstanding tax liabilities
• Explain, educate, and advise taxpayers (individual and businesses) of collection policies/procedures, tax laws, and regulations regarding delinquent taxes
• Correspond with taxpayers by mail and/or telephone to secure Business Non-Filer (delinquent) returns and/or resolve low dollar collection cases
• Establish payment plans with taxpayers based on standard operating procedures
• Research assets and verify liens on taxpayers

Knowledge Skills and Abilities/Management Preferences

• Demonstrated experience working with customers
• Basic skill level using Microsoft Word, Excel, and MS Office

Recruitment Range: $41,206 - $72,113

Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants.

COMPENSATION & BENEFITS:

The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).

Some highlights include:

• The best funded pension plan/retirement system in the nation according to Moody's Investor's Service
• Twelve paid holidays per year
• Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
• Twelve sick days/year which are cumulative indefinitely
• Paid Parental Leave
• Personal Observance Leave and Community Service Leave
• Longevity pays lump sum payout yearly based on length of service
• 401K and 457 plans
• Eligibility for the Public Service Loan Forgiveness Program

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.

This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-