Revenue Systems Support Specialist

TEGNA; Tysons (VA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental and vision coverage

401(k) with company match

Teladoc and Spring Health programs

Paid time off and holidays

Job summary

TEGNA is seeking a Support Analyst, Revenue Systems to provide front-line operational and technical support for broadcast revenue applications and related business processes across Sales Operations, Traffic, Finance, Master Control, and Executive Leadership.

This role emphasizes responsive issue resolution, accurate documentation, data integrity, and reliable production operations, including problem investigation, escalation when needed, and collaboration with IT and business users.

Qualifications

• Entry-level to mid-level experience supporting business applications or revenue systems.
• Basic understanding of over-the-air broadcast advertising operations and terminology.
• Experience with MS SQL Server and SQL queries used for troubleshooting, validation, research, or reporting.
• Experience supporting Windows Server and Remote Desktop environments.
• Strong problem-solving, critical-thinking, and reading-comprehension skills.

Responsibilities

• Provide daily user and production support for revenue, traffic, sales, billing, and related systems.
• Troubleshoot issues; identify root cause and business impact.
• Write and execute SQL queries for troubleshooting and reporting.
• Monitor data integrity across revenue systems and fix discrepancies.
• Manage support tickets from intake through resolution and documentation.

Skills

Problem-solving

Communication

Documentation

Multi-tasking

Reading logs

Education

Bachelor’s degree in Computer Science or equivalent

Tools

MS SQL Server

Windows Server

Remote Desktop

Job description

TEGNA is seeking a Support Analyst, Revenue Systems to provide front-line operational and technical support for broadcast revenue applications and related business processes across Sales Operations, Traffic, Finance, Master Control, and Executive Leadership.

This role emphasizes responsive issue resolution, accurate documentation, data integrity, and reliable production operations, including problem investigation, escalation when needed, and collaboration with IT and business users.