REVENUE SPECIALIST

State of Arkansas; Hot Springs (AR); On-site; USD 43,000 - 64,000; Full time

Benefits offered by this job

Restaurant? none

Job summary

The Revenue Specialist position with the State of Arkansas Department of Finance and Administration handles processing, reviewing, and verifying tax documents and payments across income, sales, corporate, and other taxes. You will serve as a primary liaison with the public, ensuring accuracy and compliant records.

The role requires a high school diploma and at least one year in customer service or related fields; strong attention to detail, good data entry skills, and basic computer proficiency

Qualifications

• High school diploma with at least 1 year of experience in customer service, bookkeeping, tax preparation, cash handling, data entry, or administrative support.
• Ability to explain tax information clearly and accurately to the public.

Responsibilities

• Process tax returns, payments, and related documents for accuracy and compliance.
• Assist taxpayers in person, by phone, and via email regarding filing requirements, refunds, and deadlines.
• Perform data entry and document verification for various tax accounts.
• Reconcile payment records, issue receipts, and prepare financial reports.
• Maintain confidential records in compliance with state regulations.

Skills

Customer service

Attention to detail

Data entry

Education

High School Diploma

Job description

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Position Number: 22107702
County: Garland
Posting End Date: 9/30/2026
Anticipated Starting Salary: $43,088
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Position Specifics:

Seek a trustworthy horse racing licensing clerk to join our team for the upcoming season. This is a full-time, 40-hour-per-week position. Days off are generally Tuesday and Wednesday. Main Duties: Processing applications, verifying applicant documentation, collecting fees, and balancing accounts at the end of the day. Additional Duties: Providing administrative support, handling general office tasks, answering phone inquiries, and managing cross-department paperwork as needed.

Preferred Qualifications:

This role requires strong customer service skills, high attention to detail, and basic computer proficiency to manage confidential official records. Industry experience or specialized knowledge: Prior experience in the equine, racing, or regulatory industry is highly preferred but not required.

The mission of the Department of Finance and Administration is to provide Arkansas citizens convenient, effective, and courteous service which will encourage voluntary compliance with tax, license, and child support laws.

Position Information

Job Series: Revenue Programs

Class Code: PRP11P

Pay Grade: SGS04

Salary Range: $43,088 - $63,770

Job Summary

The Revenue Specialist is responsible for processing, reviewing, and verifying tax-related documents and payments for the State of Arkansas. This position ensures accuracy, compliance, and customer support across various tax programs, including individual income tax, corporate tax, sales tax, motor vehicle registration, and more. The Revenue Specialist serves as a key liaison between the Department of Finance and Administration (DFA) and the public, delivering quality service and maintaining the integrity of state revenue operations.

Primary Responsibilities

Process tax returns, payments, and related documents for accuracy and compliance with Arkansas state tax laws.Assist taxpayers in person, by phone, and via email regarding filing requirements, refunds, account status, forms, and deadlines.Perform data entry and document verification for income, sales, motor vehicle, or business tax accounts.Research and resolve taxpayer discrepancies, account errors, and missing documentation using agency databases and procedures.Reconcile payment records, issue receipts, and prepare financial reports as needed.Maintain accurate and confidential records in compliance with state regulations and departmental policies.Operate office equipment including computers, scanners, cash registers, and document imaging systems.Refer unresolved or complex issues to supervisors or specialized units for follow-up.Participate in training to remain current with tax laws, procedural changes, and system updates.Assist with special projects such as audits, outreach, or system upgrades.

Knowledge and Skills

Able to explain technical tax information in a clear and respectful manner.Accurate in handling data, reviewing forms, and processing transactions.Detects and corrects errors before they impact taxpayer records.Capable of reviewing documentation and identifying inconsistencies or potential compliance issues.Understands tax processes and can apply policies to unique cases.

Minimum Qualifications

A high school diploma plus one (1) year of experience in customer service, bookkeeping, tax preparation, cash handling, data entry, or administrative support.

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Licensure/Certifications

N/AOTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.