Revenue & Referral Intake Specialist

Legacy Health; Vancouver (WA); On-site; USD 32,000 - 47,000; Full time

Job summary

Legacy Health in Vancouver, WA, seeks a Revenue and Referral Intake Specialist to serve as the essential link between patients, providers and referrals. You will ensure smooth coordination and compassionate service throughout the referral process.

In this role, you will handle referrals, prior authorizations, registration, scheduling, and related insurance workflows within Legacy programs, delivering accurate information and timely support to patients and staff.

Qualifications

• Associate degree in business or healthcare, or equivalent experience.
• Standard office computer and keyboarding experience required.

Responsibilities

• Process referrals and prior authorizations to meet standards.
• Monitor charge capture to meet financial, customer service, and regulatory standards.
• Handle patient inquiries regarding referral issues and follow up until resolved.
• Schedule evaluation appointments following program guidelines.

Skills

Verbal and written communication

Attention to detail

Medical terminology knowledge

Keyboard skills and electronic systems

CPT and ICD-10 coding knowledge

Insurance and managed care knowledge

Education

Associate degree in business or healthcare

Job description

Overview

You know that your job is about much more than gathering referral and payer information. As a Revenue and Referral Intake Specialist, you are the important link between patients and physician referrals. You are the calm presence that provides all parties with the information they need for the best possible experience. You treat all parties with the dignity that is a hallmark of the Legacy community. If this describes you, we'd like you to consider this opportunity.

Responsibilities

The Revenue and Referral Intake Specialist (RRIS) provides support to patients, providers, and staff for a wide variety of complex tasks such as initial patient registration, scheduling evaluation(s), referral, insurance authorization, charge and coding review.

Key Responsibilities:

• Processing of all referrals and prior authorizations to ensure timely handling in order to meet the department's financial, customer service and regulatory standards.
• Monitors charge capture process to ensure timely handling in order to meet the department's financial, customer service, and regulatory standards.
• Handles person-to-person patient inquiries regarding referral issues. Follows up with patient and other key players until issues are resolved.
• Schedules evaluation appointment(s) for a patient following the guidelines of the scheduling protocol for the respective Legacy Program.

Qualifications

Education:

• Associate degree in business or healthcare, or equivalent experience, required.

Experience:

• Standard office computer and keyboarding experience required.

Skills:

• Excellent verbal and written communication skills.
• Attention to detail, accuracy and organizational skills.
• Knowledge of medical terminology.
• Keyboard skills and ability to navigate electronic systems applicable to job functions.
• Knowledge of CPT and ICD-10 coding preferred.
• Knowledge of insurance and managed care practices preferred.

Pay Range

USD $23.43 - USD $33.50 /Hr.

Our Commitment to Health and Equal Opportunity

Our Legacy is good for health for Our People, Our Patients, Our Communities, Our World. Above all, we will do the right thing.

Legacy Health is an equal opportunity employer and prohibits unlawful discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion or creed, citizenship status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, veteran status, or any other characteristic protected by law.

To learn more about our employee benefits click here: www.legacyhealth.org/For-Health-Professionals/careers/benefiting-you