Revenue Recovery Specialist

Davita Inc.; Charlotte (NC); On-site; USD 51,000 - 95,000; Full time

Job summary

A leading healthcare company is seeking a Revenue Recovery Specialist in Charlotte. This role involves analyzing data and recovering administrative fees owed by suppliers, with a significant impact on the company's net revenue. Candidates must possess strong data analysis skills and effective communication abilities to navigate complex recovery processes and maintain supplier relationships.

Benefits

Health, dental, vision, life and disability insurance

401k retirement program

Paid time off

Tuition reimbursement and professional development opportunities

Qualifications

• 2+ years of applicable experience required.
• Experience in consulting/auditing/supply chain preferred.
• Ability to interpret contracts and resolve disputes.

Responsibilities

• Recover unreported administrative fees from suppliers.
• Analyze data to identify discrepancies and develop strategies.
• Validate discrepancies and communicate recovery efforts.

Skills

Data analysis

Effective communication

Quality assurance processes

Education

High School Diploma or GED

Bachelor's degree

Tools

SQL

Job description

Revenue Recovery Specialist

What you will be doing:

The purpose of the Revenue Recovery Specialist role is to recover administrative fees owed Premier from contracted suppliers, therefore directly impacting the net revenue of Premier. The recovery process involves data analysis, identification of reporting discrepancies, contract interpretation, direct conversations with suppliers (from contract administrators up to the President level) and continued correspondence and negotiations with suppliers until issues are resolved. The specialist develops, executes, and leads action plans for resolving these incidences of unreported administrative fees through collaboration with contract management, sourcing, operations, finance, legal, field force, etc., as well as directly with Premier members and suppliers at many different levels within their respective organizations.

Key Responsibilities

Revenue Recovery - 85%

Recover unreported administrative fees from Premier contracted suppliers and distributors.

• Annual individual gross administrative fee revenue recovery goal of at least $1,500,000.

• Proactively discover recovery opportunities through standardized data analysis using data from members, suppliers, and distributors. Requires original thought and the ability to analyze data to determine root causes. Interpret and fully vet recovery opportunities by developing necessary strategies and procedures within each recovery methodology.

• Investigate inquiries from the Premier field force, Premier members, and internal sources regarding underreporting by Premier contracted suppliers and distributors. Regularly communicate updates to the inquirer throughout the recovery process.

• Validation of the discrepancy

• Export data from large datamarts and data warehouses (up to one million lines)

• Analyze and interpret the data through queries and filtering using unscripted and non-routine processes.

• Interpret supplier contract language to determine if fees are legally due.

• Use investigative reasoning to critically audit the data to understand the interconnectivity between the data, the supplier's operational processes and the member's purchasing habits.

• Diagnose the operational and reporting gaps that are true problems without being distracted by information that is irrelevant.

• Expand the scope of the recovery with little guidance (where appropriate) to cover the entire contract, category, or membership. Develop, execute, and lead action plans to resolve.

• Discern subtle deviations in contract language and articulate their impact on the business and legal position to substantiate reporting of sales.

• Possess the business acumen and professional integrity to articulate and reach equitable resolution of the issue with the contracted supplier in a courteous, professional manner, without jeopardizing the overall relationship.

• Communicate results directly to field force, members, and Premier staff. This involves both formal and informal presentations of data using MS Excel or MS PowerPoint.

Responsibility #2 - 5%

Knowledge Sharing, Drive Process Improvements

• Articulate the operational processes required of the supplier to uphold the GPO agreement. Must also troubleshoot operational processes with suppliers and present identified gaps in such a manner that moves parties to make operational changes to support contract compliance.

• Understand the limitations in Premier's ability to collect administrative fees and work internally to drive process improvement.

• Inform Sourcing when alternate interpretations of contract language preclude the recovery of administrative fees.

• Requires occasional education of the field, sourcing, membership services, data management, and fee & volume regarding how Premier's operational processes and data affect reporting (membership roster, price activations, PMDFs etc.).

Responsibility #3 - 10%

Other

• Maintain updated and complete list of leads and communications with suppliers in the Vault database.

• Track supplier conversion to Premier through the Vault database.

• Lead quarterly team-building activity to promote engagement for hybrid team.

Required Qualifications

Work Experience:

Years of Applicable Experience - 2 or more years

Education:

High School Diploma or GED (Required)

Preferred Qualifications

Skills:

* Data analysis
* Quality assurance processes
* Effective communication

Experience:

• Experience consulting/auditing/supply chain

• Contract interpretation and dispute resolution

• SQL

Education:

Bachelor's degree

Additional Job Requirements:

• Remain in a stationary position for prolonged periods of time

• Be adaptive and change priorities quickly; meet deadlines

• Attention to detail

• Operate computer programs and software

• Ability to communicate effectively with audiences in person and in electronic formats.

• Day-to-day contact with others (co-workers and/or the public)

• Making independent decisions

• Ability to work in a collaborative business environment in close quarters with peers and varying interruptions

Working Conditions: Air conditioned office spaceTravel Requirements: Travel 1-20% within the USPhysical Demands: Sedentary: Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves remaining stationary most of the time. Jobs are sedentary if movement is required only occasionally, and all other sedentary criteria are met.Premier's compensation philosophy is to ensure that compensation is reasonable, equitable, and competitive in order to attract and retain talented and highly skilled employees. Premier's internal salary range for this role is $51,000 - $95,000. Final salary is dependent upon several market factors including, but not limited to, departmental budgets, internal equity, education, unique skills/experience, and geographic location. Premier utilizes a wide-range salary structure to allow base salary flexibility within our ranges.

Qualified full and part time regular employees also receive access to the following benefits:

*Health, dental, vision, life and disability insurance
*401k retirement program
*Paid time off
*Participation in Premier's employee incentive plans
*Tuition reimbursement and professional development opportunities

Premier at a glance:

• Ranked #1 on Charlotte's Healthiest Employers list for 2019, 2020, 2022, and 2023 and 21st Healthiest Employer in America (2023)

• Named one of the World's Most Ethical Companies by Ethisphere Institute for the 16th year in a row

• Modern Healthcare Best in Business Awards: Consultant - Healthcare Management (2024)

• The only company to be recognized by KLAS twice for Overall Healthcare Management Consulting

For a listing of all of our awards, please visit the Awards and Recognition section on our company website.

Employees receive:

• Perks and discounts

• Access to on-site and online exercise classes

Premier is looking for smart, agile individuals like you to help us transform the healthcare industry. Here you will find critical thinkers who have the freedom to make an impact. Colleagues who share your thirst to learn more and do things better. Teammates committed to improving the health of a nation. See why incredible challenges require incredible people.

Premier is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to unlawful discrimination because of their age, race, color, religion, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity, gender expression, marital status, familial status, pregnancy status, genetic information, status as a victim of domestic violence, covered military or protected veteran status (e.g., status as a Vietnam Era veteran, disabled veteran, special disabled veteran, Armed Forces Serviced Medal veteran, recently separated veteran, or other protected veteran) disability, or any other applicable federal, state or local protected class, trait or status or that of persons with whom an applicant associates. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. In addition, as a federal contractor, Premier complies with government regulations, including affirmative action responsibilities, where they apply. EEO / AA / Disabled / Protected Veteran Employer.

Premier also provides reasonable accommodations to qualified individuals with a disability or those who have a sincerely held religious belief. If you need assistance in the application process, please reply [e-mail] contact Premier Recruiting at 704.816.5200.

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