Revenue Production Supervisor in Wilmington

Energy Jobline ZR; Wilmington (NC); On-site; USD 45,000 - 68,000; Full time

Benefits offered by this job

Health Benefits

Dental Insurance

Vision Insurance

Insurance

Retirement Benefits

Deferred Compensation

Training and Development Programs

Paid Leave

Paid Holidays

Paid Parental Leave

Flexible Spending

Pre-Tax Commuter Benefits

Job summary

Delaware Department of Finance seeks a Revenue Production Supervisor to lead the collections enforcement team in the Division of Revenue. You will assign work, guide staff on state law, handle judgments and garnishments, and address taxpayer concerns while supervising a 6–10 member team.

You will ensure accuracy, coordinate with staff, and implement policy changes. Strong knowledge of tax law and enforcement procedures is essential for success in this role.

Qualifications

• Six months experience determining tax liability under Delaware or federal tax laws.
• Six months experience in staff training or leading others.
• Six months experience using automated information systems to enter/update data.
• Knowledge of supervising staff through lead workers or supervisors.

Responsibilities

• Plan, assign, review, and evaluate subordinate staff work.
• Manage evaluation of image-based processing systems.
• Train staff on tax laws and regulations.
• Develop and implement training programs.
• Supervise tax document examinations and resolve processing errors.

Skills

Tax liability determination

Staff training

Automated information systems

Staff supervision

Job description

Revenue Production Supervisor

Salary: Yearly: $45,217.00/Min - $67,825.00/Max

Type of Recruitment: Open Competitive

Shift Hours: 8:00 a.m. to 4:30 p.m.

Employment Type: Actual Vacancy

Employment Term: Regular

Agency: State of Delaware, Department of Finance, Division of Revenue, Collections Enforcement

Carvel State Office Building
820 N French St., Wilmington, DE, 19801

Contact: Department of Finance Talent Acquisition

Summary Statement

The position manages and coordinates the collections enforcement team for the Division of Revenue and is responsible for assigning work, assisting with judgements and garnishments, answering ACD lines, and providing guidance to staff on the topic of state law, policies, and procedures. This position supervises a team of 6-10 Fiscal Associates, addresses taxpayer concerns, and corrects account discrepancies. Knowledge of and experience with collections, judgements, garnishments, and state law are valuable skills for this role.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Plans, assigns, reviews, and evaluates the work of subordinate staff.
• Reviews and evaluates the operation of image based processing systems.
• Trains staff in the application of tax law and regulations.
• Develops and implements training programs.
• Conducts more difficult examination of tax documents and records to determine if sufficient data was provided. Resolves errors and takes action needed to complete processing.
• Determines tax liabilities; computes amount of tax; authorizes refunds.
• Maintains contact with taxpayers and their representatives to resolve errors.
• Drafts new and revises existing policies, procedures, and work rules.
• Works with system programmers in the design and maintenance of the processing system. Performs testing and suggests revisions in system design.

JOB REQUIREMENTS for Revenue Production Supervisor

1. Six months experience in tax liability determination which includes analyzing and evaluating tax records in order to determine tax liability in accordance with federal or Delaware tax laws, rules, and regulations.
2. Six months experience in staff training.
3. Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
4. Knowledge of staff supervision acquired through course work, academic training, training provided through an employer, or performing as a lead worker overseeing the work of others; OR supervising staff which may include planning, assigning, reviewing, and evaluating the work of others; OR supervising through subordinate supervisors a group of professional, technical, and clerical employees.

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to ourjob seeker resources.

Applicant must completesatisfactory criminal background check, reference checks, confirmation of compliance with federal and state tax laws, and any other required condition of employment.

All new hires are required to report to the Statewide New Employee (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.

Benefits

Health and Well Being

• *Health Benefits, Dental Insurance, Vision Insurance

Just In Case

• * Insurance, Group Universal Life Insurance

Your Future

• *Retirement Benefits, Deferred Compensation

Professional Growth

• *Training and Development Programs

Work Life Balance

• *Paid Leave, Paid Holidays, Paid Parental Leave, Alternative Work Schedules

More Benefits

• *Flexible Spending, Pre-Tax Commuter Benefits, Accident and Critical Illness Insurance

VisitStatewide Benefitsfor more information!

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab atStateJobs.Delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including , , , , , , status, genetics, protected veteran status, , or expression.

Company Description

Delaware Department of Finance, Division of Accounting promotes financial efficiency, transparency and accountability by preparing State financial reports, reviewing internal controls, managing statewide accounting systems, and providing a secure e-Supplier Portal for State vendors.