Revenue Operations Supervisor

IMCD Deutschland GmbH & Co KG; Westlake (OH); On-site; USD 70,000 - 95,000; Full time

Job summary

IMCD US, LLC is seeking a Revenue Support Supervisor to lead the Revenue Support team at our Westlake, OH location. You will oversee daily operations, drive KPIs, resolve escalated issues, and implement process improvements across the order-to-cash cycle.

You will mentor staff, coordinate with operations and commercial teams, and ensure accurate invoicing and month-end activities. 5+ years in service/ops with leadership required.

Qualifications

• Minimum 5 years of experience in customer service or operations support, including 2 years in a leadership or supervisory role.
• Proficiency with ERP and CRM systems and Microsoft Office applications.
• Expertise in the order to cash process and basic accounting principles.

Responsibilities

• Oversee day-to-day operations and distribution of work for a group of Billing Specialists, ensuring timely invoicing and month-end close.
• Serve as escalation point for complex or critical items and provide guidance to the team.
• Oversee training and onboarding of Revenue Support staff and maintain SOPs.
• Mentor staff through 1:1s, coaching, and formal reviews to enhance performance.
• Be the main contact for customer portal setup and consignment billing.
• Provide backup support for Billing Specialists and Customer Resolution as needed.
• Partner with leadership to drive continuous improvement, root-cause analysis, and digital tool adoption.

Skills

Outstanding communication

Customer-centric leadership

Cross-functional collaboration

Problem solving

Data analysis

Time management

Education

Bachelor's degree in business or communications

High School Diploma or equivalent

Tools

JD Edwards

Salesforce CRM

Job description

IMCD US, LLC is seeking a Revenue Support Supervisor to lead the Revenue Support team at our Westlake, OH location. You will oversee daily operations, drive KPIs, resolve escalated issues, and implement process improvements across the order-to-cash cycle.

You will mentor staff, coordinate with operations and commercial teams, and ensure accurate invoicing and month-end activities. 5+ years in service/ops with leadership required.