Revenue Operations Specialist (UK)

M-Files; United States; Remote; USD 95,000 - 130,000; Full time

Benefits offered by this job

Career development

Remote work flexibility

Competitive compensation

International team

Job summary

M-Files is seeking a Revenue Operations Specialist to enable and accelerate our sales teams and partners across regions. You will own quote-to-order processes, ensure accurate invoicing, and collaborate with Sales, Legal and Finance to keep deals moving smoothly.

You will work with CPQ and Salesforce, drive process improvements, and help our Velocity of revenue with automation and AI-enabled workflows to support Europe, UK and US time zones.

Qualifications

• Solid experience in sales operations, sales enablement, sales administration, order management or deal desk work in SaaS or subscription businesses.
• A problem solver who understands how decisions affect downstream teams and reporting.
• Genuine service mindset; you enjoy helping colleagues and partners succeed.
• Capability to work as a partner to Sales and uphold Revenue Operations policies.

Responsibilities

• Enable our sales teams and partners: train, onboard, and provide clear guidance on sales processes and tools.
• Review and approve quotes against sales policies; use judgment for non-standard cases.
• Coordinate contract reviews between Sales, Legal and Finance to avoid surprises.
• Ensure orders progress to invoicing with all required information.
• Support sales and partners via internal ticketing system; resolve root causes.
• Identify why issues recur and help fix them.
• Understand end-to-end order flow; assist with processing and validation when needed.
• Support partner funding and incentive programs as needed.
• Proactively document sales org needs to reduce admin burden for teams.

Skills

Sales operations

CPQ experience

Sales enablement

Excel proficiency

Tools

Salesforce

Zuora

CPQ tooling

Job description

Описание:

M-Files is redefining how work gets done. Our context-first document management system offers purpose-built business use cases—spanning universal and industry-specific workflows to enable secure collaboration, automate processes, and ensure governance. Unlike traditional systems, M-Files organizes content around the context of your business, connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale. The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries. To learn more about us we encourage you to visit http://www.m-files.com/ M-Files is growing across the UK, Ireland and wider Europe, and we are now building our Revenue Operations presence in the region. As a Revenue Operations Specialist, you will help our salespeople and partners sell faster and cleaner, and you will be the person they turn to when a deal needs to get done and something is not straightforward. You will work primarily in the European time zone, closely collaborating with colleagues in Finland and the US, with flexibility to provide regular overlap with US working hours. This is a hands‑on Sales Operations and enablement role at the heart of how we sell. It is not about passing volume through. We want someone who understands why things work the way they do, solves the problem in front of them, and thinks about what happens next, from quote to order and beyond. You will partner closely with Sales, while keeping Revenue Operations policies and priorities as your compass.

Задачи:

• Enable our sales teams and partners: run training and onboarding, create clear guidance, and keep sales processes and tools easy to understand and use, including CPQ Review and approve quotes against our sales policies, using judgment where cases are not black and white
• Coordinate contract reviews between Sales, Legal and Finance so deals move without surprises
• Make sure every order reaches the invoicing pipeline with everything needed for successful invoicing
• Support sales and partners through our shared internal ticketing system and solve problems at the root.
• When something keeps going wrong, find out why and help fix it
• Understand the whole order flow well enough to step in on order processing and booking validation when needed, and make sure every order has all the information it requires
• Support partner funding and incentive programs as the need arises
• Proactively identify and document additional support needs in the sales organization, to reduce admin burden on salespeople and make M-Files a better company to work with for our employees and partners
• Work alongside automation and AI-assisted workflows, and help us improve them in daily use
• Communicate professionally and thoroughly with all internal and external stakeholders, in English
• Assist with sales order entry when needed to support business requirements

Требования:

• Solid experience in sales operations, sales enablement, sales administration, order management or deal desk work, ideally in a SaaS or subscription business
• A problem solver's mindset: you find solutions, and you also understand how your decision affects the teams and reporting that depend on it downstream
• A genuine service mindset: you enjoy helping colleagues and partners succeed, and you go the extra mile to find a way forward
• The confidence to say "not like this, but here is what we can do".
• You work as a partner to Sales, and you are comfortable holding the line on policy and following Revenue Operations leadership
• You own your work, including your mistakes. You raise them early, fix them, and help us learn from them
• A development mindset. You notice inefficiencies and want to fix them, not just work around them
• Strong communication and coaching skills, to teach others how things work
• Comfort working with senior stakeholders: you can summarize a complex case clearly, ask the right questions and follow up until a decision is made
• Sharp analytical thinking, numerical ability and good Excel skills
• The drive to take initiative and see things through to the end
• Enthusiasm for automation and AI as tools for working smarter
• Fluent English, other European languages are an advantage
• Experience with Salesforce, CPQ systems, or Zuora is considered an advantage

Условия:

At M-Files, our Guiding Principles unite us across diverse cultures and personalities: Make It Happen – We set bold goals, take ownership, learn from mistakes, and relentlessly pursue results. Help Others – We lead with kindness, assume good intentions, hold one another accountable, and celebrate wins together. Love Customers – We put customers and partners at the heart of everything, delivering value with respect, fairness, and speed. A dynamic, supportive, and international team culture where your ideas matter.

• Clear career progression and personal development opportunities.
• Access to world-class sales and marketing technology.
• Competitive salary and uncapped commission structure.
• Flexible remote work, with opportunities to travel for team meetings and events.
• The chance to make a real impact at a fast-growing, innovative company.

Does this sound exciting to you?

We are not sponsoring relocation for this role and will only consider applicants based in the UK or Ireland(Valid residency and work authorization required)