Revenue Operations Manager

black.ai; San Francisco (CA); On-site; USD 134,000 - 207,000; Full time

Job summary

An innovative company is seeking a Revenue Operations Manager to enhance its quote-to-cash processes. In this role, you will drive efficiency and automation, ensuring accurate billing and payments while collaborating with various teams. With a focus on customer experience, you will manage cash applications and support the sales team. This is an exciting opportunity to shape revenue operations in a dynamic environment, where your contributions will directly impact the success of the organization. Join a team that values creativity, connectivity, and well-being, while offering competitive compensation and benefits.

Benefits

Equity packages

Health benefits plans

401(k) retirement plan

Inclusive parental leave policy

Annual Vibe & Thrive allowance

Flexible leave options

Qualifications

• 3-5 years experience in quote-to-cash or finance roles.
• Expertise in subscription billing and collections strategies.

Responsibilities

• Manage billing and invoicing issues, ensuring smooth order processing.
• Compile and analyze quote-to-cash data for management insights.

Skills

Quote-to-Cash Processes

Customer Service

Analytical Skills

Problem-Solving

Project Management

Education

Bachelor's degree in Finance

Bachelor's degree in Accounting

Bachelor's degree in Business Administration

Tools

Salesforce

Job description

Job Description

Join the team redefining how the world experiences design.

Hello, g'day, mabuhay, kia ora, 你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.

Where and how you can work

Our flagship office is in Sydney, Australia, but we've made our way from down under, to a hub San Francisco, which is now home to our US operations.

About the team

At Canva, we’re empowering the world to design, and as we scale our Enterprise and B2B offerings, the Revenue Operations team plays a crucial role in ensuring that every dollar flows smoothly.

We’re building a world-class quote-to-cash (QTC) experience—one that’s frictionless, scalable, and customer-focused. As the Revenue Operations Manager, you’ll be at the heart of this mission, owning key Accounts Receivable processes, ensuring accurate billing and payments, and collaborating with teams to drive efficiency and automation. You won’t just be processing transactions—you’ll be shaping how Canva grows its revenue operations to support millions of users worldwide.

About the role

We have multiple opportunities within our Revenue Operations team across two key focus areas:

1. Order Management

You’ll be the primary contact for resolving issues related to billing and invoicing. This includes partnering with Sales, Legal, Tax, DealDesk, and Customer Service teams to ensure smooth order processing. You'll manage workflows for purchase orders, tax-exempt customers, customer portals, and more.

2. Collections & Cash Applications

This involves managing cash applications (with a focus on automation), processing refund requests and payment discrepancies, and executing accounts receivable write-offs. The goal is to ensure timely collections while minimizing manual effort.

In both areas, you'll

• Support the sales team, DealDesk, shared services group, and customers for Offline (Enterprise) Revenue, ensuring a best-in-class quote-to-cash process, all while providing an excellent customer experience.
• Manage month-end close related activities for Accounts Receivable with a focus on internal controls.
• Support internal ticketing requests, ensuring timely and accurate resolution of sales team and other business partner inquiries.
• Provide, clear and effective responses to customer questions, requests, and/or concerns.
• Support new system design and implementation by providing requirements, completing testing, and resolving issues with the help of Engineering and Financial Systems teams.
• Compile and analyze quote to cash data, producing regular reports, metrics and insights for management and relevant stakeholders.
• Act as point person for projects and intake, facilitating requests and coordinating requirements for business partners and internal stakeholders.

What we're looking for

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• At least 3 - 5 years of experience in quote-to-cash or a similar finance role with a passion for delivering exceptional customer service.
• Expertise in subscription billing processes, invoicing, and collections strategies in a public company environment. Internal control experience a plus.
• Experience in project management, system design and implementation.
• Strong analytical and creative problem-solving skills, with the capacity to identify issues and implement solutions proactively.
• Highly organized, and attention to detail, with a willingness to roll up your sleeves and delve deep into processes and systems.
• Experience with CRM systems (Salesforce preferred).

What's in it for you?

Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work.

Here's a taste of what's on offer:

• Equity packages - we want our success to be yours too
• Health benefits plans to support you and your wellbeing
• 401(k) retirement plan with company contribution
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
• Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

Check out lifeatcanva.com for more info.

At Canva we value fairness, and we strive to provide competitive, market-informed compensation whilst ensuring internal equity within the team in each region. We make hiring decisions based on your skills, experience and our overall assessment of what we observed and learnt in the hiring process. The target salary range for this position is $134,000 - $207,000. When calculating offers, we make salary decisions based on market data and candidates' skills and experience.

Other stuff to know

We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you!

Please note that interviews are conducted virtually.