Revenue Operations Manager

Canva; San Francisco (CA); On-site; USD 134,000 - 207,000; Full time

Job summary

An innovative company is seeking a Revenue Operations Manager to enhance its quote-to-cash processes. This role is pivotal in ensuring accurate billing and payments while collaborating with various teams to drive efficiency. With a focus on customer experience, you'll manage cash applications and support sales operations. Join a dynamic team that values creativity and problem-solving, and enjoy a range of benefits including equity packages and flexible leave options. This is an exciting opportunity to shape the future of revenue operations at a leading software development firm.

Benefits

Equity Packages

Health Benefits Plans

401(k) Retirement Plan

Inclusive Parental Leave Policy

Annual Vibe & Thrive Allowance

Flexible Leave Options

Qualifications

• 3-5 years of experience in quote-to-cash or finance roles.
• Expertise in subscription billing processes and collections strategies.

Responsibilities

• Manage billing and invoicing issues, ensuring smooth order processing.
• Support month-end close activities for Accounts Receivable.

Skills

Quote-to-Cash Processes

Customer Service

Analytical Skills

Problem-Solving

Project Management

Education

Bachelor's Degree in Finance

Bachelor's Degree in Accounting

Bachelor's Degree in Business Administration

Tools

Salesforce

Job description

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Job Description

Join the team redefining how the world experiences design.

Hello, g'day, mabuhay, kia ora, 你好, hallo, vítejte!
Thanks for stopping by. We know job hunting can be a little time-consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.

Where And How You Can Work

Our flagship office is in Sydney, Australia, but we've expanded from down under to a hub in San Francisco, which is now home to our US operations.

About The Team

At Canva, we’re empowering the world to design, and as we scale our Enterprise and B2B offerings, the Revenue Operations team plays a crucial role in ensuring that every dollar flows smoothly.
We’re building a world-class quote-to-cash (QTC) experience—one that’s frictionless, scalable, and customer-focused. As the Revenue Operations Manager, you’ll be at the heart of this mission, owning key Accounts Receivable processes, ensuring accurate billing and payments, and collaborating with teams to drive efficiency and automation. You won’t just be processing transactions—you’ll be shaping how Canva grows its revenue operations to support millions of users worldwide.

About The Role

We have multiple opportunities within our Revenue Operations team across two key focus areas:

• Order Management: You’ll be the primary contact for resolving issues related to billing and invoicing. This includes partnering with Sales, Legal, Tax, DealDesk, and Customer Service teams to ensure smooth order processing. You'll manage workflows for purchase orders, tax-exempt customers, customer portals, and more.

• Collections & Cash Applications: This involves managing cash applications (with a focus on automation), processing refund requests and payment discrepancies, and executing accounts receivable write-offs. The goal is to ensure timely collections while minimizing manual effort.

In both areas, you'll:

• Support the sales team, DealDesk, shared services group, and customers for Offline (Enterprise) Revenue, ensuring a best-in-class quote-to-cash process, all while providing an excellent customer experience.
• Manage month-end close activities for Accounts Receivable with a focus on internal controls.
• Support internal ticketing requests, ensuring timely and accurate resolution of inquiries from sales teams and other business partners.
• Provide clear and effective responses to customer questions, requests, and concerns.
• Support new system design and implementation by providing requirements, completing testing, and resolving issues with the help of Engineering and Financial Systems teams.
• Compile and analyze quote-to-cash data, producing regular reports, metrics, and insights for management and relevant stakeholders.
• Act as the point person for projects and requests, facilitating requirements and coordinating with business partners and internal stakeholders.

What We're Looking For

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• At least 3-5 years of experience in quote-to-cash or a similar finance role with a passion for delivering exceptional customer service.
• Expertise in subscription billing processes, invoicing, and collections strategies in a public company environment. Internal control experience is a plus.
• Experience in project management, system design, and implementation.
• Strong analytical and creative problem-solving skills, with the capacity to proactively identify issues and implement solutions.
• Highly organized with attention to detail, and willing to delve deep into processes and systems.
• Experience with CRM systems (Salesforce preferred).

What's in it for you?

At Canva, we motivate ourselves with ambitious goals, but we also value moments of magic, connection, and fun. We offer a range of benefits to support your success both at work and outside:

• Equity packages
• Health benefits plans
• 401(k) retirement plan with company contribution
• Inclusive parental leave policy
• Annual Vibe & Thrive allowance
• Flexible leave options

Check out lifeatcanva.com for more info.

We value fairness and internal equity in our compensation. The target salary range for this position is $134,000 - $207,000, determined based on market data and your skills and experience.

Other Information

We make hiring decisions based on your experience, skills, and passion, and how you can contribute to Canva and our culture. Please share your pronouns and any reasonable adjustments needed during the interview process.

We celebrate diverse skills and backgrounds. Even if you don’t match all listed skills, we want to hear from you!

Interviews are conducted virtually.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Administrative
• Industry: Software Development