Revenue Operations Manager

Location3; Denver (CO); Hybrid; USD 100,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Wellbeing stipend

Paid time off

Remote work support

Job summary

Location3 is creating a Revenue Operations seat to own the systems, controls and reporting that connect what we sell to how we deliver it.

This Denver-based remote role will report to leadership and require strong Salesforce, Zendesk, and data governance skills to align contracts, onboarding, and billing with performance metrics. Hybrid collaboration with the Glendale office a couple times a month is expected.

Qualifications

• Minimum five years in revenue, business, or agency operations with high accuracy.
• Strong Salesforce reporting, dashboards and data governance.
• Experience with Zendesk, capacity planning or vendor management preferred.

Responsibilities

• Own revenue operations: contracts, scopes, pricing, resourcing, and billing alignment
• Oversee onboarding and launch across multiple teams including Finance and Operations
• Develop recurring leadership reports on contract status, staffing, and scope
• Manage Zendesk and franchisee support workflows and response times
• Coordinate vendor management and capacity forecasting with stakeholders

Skills

Salesforce expertise

Data governance

Zendesk

Capacity planning

Vendor management

Tools

Salesforce

Zendesk

Job description

About Location3

Most agencies are built for one brand talking to one audience. We are built for brands that grow through local operators, where the marketing has to work in hundreds of different local markets at once and the people spending the budget are independent owners rather than a corporate team. That is a harder problem, and it is the one we have spent twenty five years on. We also build LOCALACT, the platform those owners use to run their own local marketing.

The opportunity

We are creating a Revenue Operations seat to own the systems, controls and reporting that connect what we sell to how we deliver it.

Contracts, scopes, pricing, resourcing, Salesforce and billing stay aligned because this seat holds them there.

What you will own

• Commercial and delivery alignment. Contracts, scopes, pricing outputs, resourcing plans, Salesforce records and billing held in alignment, with variances surfaced and escalated with the financial and delivery impact attached
• Client onboarding and launch. The operational workflow from signed agreement to launch, across Business Development, Account Leadership, Finance, Operations, Performance Media and SEO
• Revenue operations reporting. Recurring reporting for leadership on contract status, onboarding pipeline, staffing alignment, support performance and scope compliance. Exceptions and actions, not raw data
• Zendesk and franchisee support operations. Ticket volume, response and resolution times, escalation patterns and satisfaction, traced back to cause
• Fluency vendor management. Operational liaison, service reviews, performance against agreed expectations, and capacity forecasting

How you will be measured

Contract integrity. Every active client carries complete, current, executed documentation. Scope alignment. Executed scopes match approved pricing models, staffing assumptions and service standards. Salesforce data quality, and resource alignment against sold scope with variances surfaced before they affect margin. Onboarding time from signature to launch, support operations performance, and reporting delivered accurately and on schedule.

What we are looking for

• Five or more years in revenue, business, client or agency operations in a seat where accuracy was measured. Strong Salesforce across reporting, dashboards and data governance. Zendesk, capacity planning or vendor management preferred
• Understands that this is a documentation and reporting job before it is a systems job, and can separate a one-time exception from a process that is failing
• Wants to move cross-functional work forward without direct authority

Where you will work

This is a Denver-based remote role. You will be asked into our Glendale office a couple of times a month for in-person collaboration. There is no fixed schedule. Our office is at 720 South Colorado Boulevard, Glendale, Colorado.

Compensation and benefits

$100,000 to $125,000 base depending on experience. This is a full-time, exempt position. Eligible for the annual company bonus, paid on company performance.

Medical, dental and vision cover. A 401(k) with company match. Wellbeing stipends, paid time off, and support for remote working.