Revenue Operations Analyst

TELUS Digital; United States; Remote; USD 65,000 - 82,000; Full time

Job summary

An established industry player is seeking a skilled finance professional to enhance its customer experience initiatives. In this dynamic role, you will leverage your analytical prowess to drive financial planning and reporting, ensuring alignment across teams. You will work closely with stakeholders to understand their needs and provide data-driven insights that foster innovation and improvement. This position offers the opportunity to collaborate with diverse teams while contributing to the company's mission of delivering exceptional customer service. If you are passionate about finance and eager to make an impact, this role is for you.

Qualifications

• 5+ years of experience in finance or business.
• Strong analytical and communication skills required.
• Proficient in operational metrics and data visualization.

Responsibilities

• Understand business needs and prioritize improvement opportunities.
• Manage financial planning and pipeline processes.
• Collaborate on data analytics projects with Sales Operations.

Skills

Data Analysis

Financial Planning

Communication Skills

Organizational Skills

Salesforce

Microsoft Office Suite

Education

B.A. or B.S. in Finance

B.A. or B.S. in Accounting

B.A. or B.S. in Economics

B.A. or B.S. in Business

Tools

Salesforce

Sissence

Microsoft Excel

Microsoft PowerPoint

Job description

About TELUS Digital

TELUS Digital (NYSE: TIXT) focuses on the value of human connection to design, build, and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centers across 30 countries in Africa, Asia, North and Central America, and Europe, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS Digital partners with some of the world’s most disruptive brands from tech, financial services, fintech, gaming, travel, hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: telusinternational.com

Responsibilities:

• Work with the business to understand needs, goals, strategies, and challenges, and help prioritize opportunities for improvement.
• Manage processes of pipeline management, forecasting, and financial planning.
• Ensure business partner efforts are grounded in facts and data.
• Effectively communicate the story behind the numbers in a way business partners understand.
• Proactively make recommendations based on data and analysis.
• Discuss financial performance in terms of implications and business activities.
• Facilitate internal alignment with TELUS International Finance and Sales Operations teams.
• Contribute to monthly forecast processes, annual budgeting, and sales planning, ensuring interlock alignment.
• Report analysis, visualize, and simplify data for better understanding.
• Collaborate with Sales Operations and Finance teams on data analytics projects and reporting, including Salesforce and Sissence.
• Analyze reporting needs and proactively create insights, dashboards, and analytics.

Qualifications/Requirements:

• B.A. or B.S. in finance, accounting, economics, or business is required.
• 5+ years of experience.
• Create operational metrics daily, weekly, monthly, and quarterly.
• Excellent organizational skills, including prioritizing, scheduling, time management, and meeting deadlines.
• Experience with SFDC and analytical tools.
• Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
• Strong communication and analytical skills.

Location: Remote US / Canada

Pay:

The base compensation range for this position in the US is $65,200 - $81,500 USD, commensurate with experience. Actual compensation will depend on skills, experience, qualifications, and applicable laws.

TELUS Values

TELUS International emphasizes the importance of values in our workplace. To succeed, all applicants must demonstrate behaviors aligned with our core values:

• Putting customers and communities first passionately.
• Embracing change and innovating courageously.
• Growing together through spirited teamwork.

We are committed to diversity and equitable access to employment opportunities based on ability.