REVENUE MANAGER

State of Arkansas; Little Rock (AR); Sur place; USD 63 000 - 93 000; Plein temps

Résumé du poste

The State of Arkansas is seeking a Revenue Manager within the DFA Revenue Division to oversee a unit’s strategic operations, ensuring tax and child support compliance and optimizing service delivery to taxpayers. This role emphasizes leadership, data-driven decision making, and policy alignment.

The incumbent will direct staff, analyze complex financial data, and implement internal controls to improve efficiency and accuracy, while ensuring confidentiality and ethical handling of public funds.

Qualifications

• Degree in accounting, finance, business administration, public administration, economics, or social work is required.
• At least two years of supervisory or leadership experience within the last four years.
• N/A other job-related education and/or experience may be substituted for all or part of these basic requirements, except certification or licensure, upon Qualifications Review.

Responsabilités

• Direct the daily operations of a revenue unit or program area, ensuring compliance with state laws and departmental policies.
• Develop, implement, and monitor processes to improve efficiency, data accuracy, and customer service.
• Oversee collection, reconciliation, and reporting of revenues and fees; analyze data to inform decisions and resource allocation.

Formation

Associate or bachelor’s degree in accounting, finance, business administration, public administration, economics, or social work

Two years supervisory or leadership experience (within 4 years)

Description du poste

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The mission of the Department of Finance and Administration is to provide Arkansas citizens convenient, effective, and courteous service which will encourage voluntary compliance with tax, license, and child support laws.

Position Information

Position Number: 22107153

County: Pulaski

Posting End Date: 10/14/2026

Anticipated Starting Salary: $63,086

The mission of the Department of Finance and Administration is to provide Arkansas citizens convenient, effective, and courteous service which will encourage voluntary compliance with tax, license, and child support laws.

Job Series: Revenue Programs

Classification: Revenue Manager – Competitive

Class Code: PRP08C

Pay Grade: SGS08

Salary Range: $63,086 - $93,367

The Revenue Manager is responsible for the strategic oversight and daily management of a unit, program area, or operational function within the DFA Revenue Division. This classification ensures compliance with Arkansas tax laws, child support laws, manages personnel and resources, and drives efficiency and service delivery across assigned areas such as tax administration, collections, licensing, motor vehicle operations, or child support services.

Direct the daily operations of a revenue unit or program area, ensuring consistent compliance with state laws and departmental policies. Develop, implement, and monitor internal processes to improve operational efficiency, data accuracy, and customer service. Supervise, mentor, and evaluate staff, including Revenue Supervisors, Coordinators, and Specialists. Oversee the collection, reconciliation, and reporting of revenues and fees processed through the unit. Analyze complex financial data and program performance metrics to support decision-making and resource allocation. Resolve high-level taxpayer and customer issues, audit findings, or procedural discrepancies involving multiple stakeholders. Participate in the development of new policies, legislation, or administrative rules related to taxation, revenue collection, or child support services. Ensure that all operations uphold confidentiality, transparency, and ethical handling of public funds and records.

Provides clear vision, direction, and structure to teams; fosters accountability and continuous improvement. Demonstrates deep understanding of state revenue systems, tax law, accounting principles, and public finance operations. Resolves complex tax, compliance, or personnel issues with data-informed judgment and policy alignment. Communicates clearly and respectfully with staff, taxpayers, and partner agencies; adapts messaging for technical and non-technical audiences. Uses reports, audits, and trend analyses to monitor unit performance and identify operational improvements.

An associate or bachelor’s degree in accounting, finance, business administration, public administration, economics, or social work plus four years’ experience in customer service, bookkeeping, tax preparation, cash handling, data entry, or administrative support including two years in a supervisory or leadership capacity. OR A high school diploma plus five (5) years of experience in customer service, bookkeeping, tax preparation, cash handling, data entry, or administrative support including two years in a supervisory or leadership capacity.

N/A OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.