REVENUE SUPERVISOR/EXPERT

State of Arkansas; Fayetteville (AR); Remote; USD 52,000 - 77,000; Full time

Job summary

The State of Arkansas seeks a Revenue Supervisor/Expert to lead a DFA Revenue Division unit. This remote, field-based role combines tax or child support expertise with supervisory responsibilities to ensure accurate processing and compliant service delivery.

The position requires managing staff, interpreting regulations, and improving operations while safeguarding sensitive taxpayer data. Travel within Arkansas is required, and a valid Arkansas driver's license is a must.

Qualifications

• Bachelor's degree in accounting, finance, business administration, public administration, economics, social work, or related field.
• High school diploma with 4 years of experience including 2 years in supervision.
• Promotion to higher classification depends on performance and organizational needs.

Responsibilities

• Supervise the daily operations of a designated tax or revenue unit.
• Lead and manage staff including Revenue Specialists, Coordinators, and administrative personnel; assign duties and evaluate performance.
• Ensure compliance with Arkansas tax or child support laws, regulations, and internal policies.
• Serve as subject matter expert, providing guidance on policy changes and regulatory interpretation.
• Monitor performance metrics and workflow efficiencies; implement operational improvements.
• Resolve high-level taxpayer and customer service issues, including disputes and payment discrepancies.
• Prepare and review financial reports, audits, reconciliations, and operational summaries.
• Protect data privacy and integrity of confidential taxpayer information.

Skills

Leadership

Staff management

Regulatory compliance

Tax knowledge

Data analysis

Communication

Education

Bachelor's degree in accounting, finance, business administration, public administration, economics, social work, or related field

High school diploma + 4 years experience including 2 years supervisory

Job description

Position Number: 22108641
County: Washington
Posting End Date: [[postingEndDate]]
Anticipated Starting Salary: $52,137
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Position Specifics:

This position is a remote, field based position, including travel in an Arkansas State vehicle. Must have a vaild Arkansas driver's license.

The mission of the Department of Finance and Administration is to provide Arkansas citizens convenient, effective, and courteous service which will encourage voluntary compliance with tax, license, and child support laws.

Position Information

Job Series: Revenue Programs

Class Code: PRP12P

Pay Grade: SGS06

Salary Range: $52,137 - $77,163

Job Summary

The Revenue Supervisor/Expert is a leadership role responsible for managing the operations, staff, and performance outcomes of a specific unit or function within the DFA Revenue Division. This position combines technical tax or child support expertise with supervisory responsibilities to ensure that tax processing, collections, customer service, and compliance activities or child support program activities are completed effectively, accurately, and in accordance with Arkansas tax or state and federal child support laws.

Primary Responsibilities

The assignment of supervisory duties is determined by the hiring agency's operational needs. Non-supervisory roles will serve as senior technical experts.Supervise the daily operations of a designated tax or revenue unit (e.g., income tax, motor vehicle services, sales/use tax, collections, or child support services).Lead and manage staff including Revenue Specialists, Coordinators, and administrative personnel; assign duties, monitor performance, and conduct evaluations.Ensure compliance with Arkansas tax or child support laws and regulations, administrative rules, and internal policies in all operational activities.Serve as the division or section’s subject matter expert, providing technical guidance and interpretation of policy or regulatory changes.Monitor performance metrics, quality assurance standards, and workflow efficiencies; identify and implement operational improvements.Resolve high-level or escalated taxpayer and customer service issues, including those involving disputes, exemptions, compliance notices, and payment discrepancies.Prepare and review financial reports, audits, reconciliations, and operational summaries.Ensure data privacy, security, and integrity in handling taxpayer records, confidential personal information, and financial information.

Knowledge and Skills

In-depth knowledge of Arkansas tax codes, policies, child support law and regulations, or DFA procedures relevant to the assigned program area.Skilled at analyzing complex tax issues, complex child support case issues, interpreting regulations, and making sound decisions in a fast-paced environment.Excellent interpersonal and written communication skills for working with taxpayers, customers, staff, and external partners.High level of accuracy and integrity in processing financial data and managing confidential taxpayer and other personal information.

Minimum Qualifications

An associate or bachelor’s degree in accounting, finance, business administration, public administration, economics, social work, or a related field is required, plus three (3) years of related experience including two years in a supervisory or leadership capacity. OR A high school diploma plus four (4) years of experience in customer service, bookkeeping, tax preparation, cash handling, data entry, or administrative support including two years in a supervisory or leadership capacity.

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee’s demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Licensure/Certifications

N/AOTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.