Revenue-Driven Sales Ops Specialist

Gameday Social Apparel Co.; Sioux Falls (SD); On-site; USD 53,000 - 59,000; Full time

Benefits offered by this job

Healthcare stipend

401K match

PTO

Job summary

Gameday Social is seeking a Sales Operations Coordinator in Sioux Falls, SD to support our fast-growing team. You’ll handle data management, order entry, and logistics year-round, and during peak seasons you’ll engage customers to upsell and secure reorders.

The role requires 2+ years in sales support, strong attention to detail, and proficiency with CRM/ERP and Excel. We offer a healthcare stipend, 401K match, PTO, and growth opportunities.

Qualifications

• 2+ years in sales support, sales operations, or high-volume customer service (wholesale, distribution, or e‑commerce background is a major plus).
• Exceptional accuracy when working with UPCs, SKUs, pricing sheets, and system order entry.
• Personable, confident communicator who sees customer service as a sales channel and adds value to drive revenue.

Responsibilities

• High-Touch Support: Provide fast, friendly, and solution-oriented service to customers via phone, email, and chat during busy sprint seasons.
• Turn Support into Revenue: Listen to customer needs to spot cross-sell and reorder opportunities.
• Proactive Follow-Ups: Reach out to existing accounts for timely reorders, inventory checks, and new product offerings.
• Issue Resolution: Address customer feedback and order friction to build long-term loyalty.
• Order Management: Process and verify daily customer orders in our ERP/CRM with zero-defect accuracy.
• Onboarding: Ensure new retailers are onboarded promptly and ingested guides for fulfillment success.
• Product Setup: Manage SKU creation, UPC assignments, pricing tiers, and retailer compliance.
• Data & Compliance: Manage EDI data flow to keep fulfillment informed and deadlines met.
• Proactive Communication: Notify customers and Account Managers of delays, shortages, or updates.
• Accounts Receivable: Coordinate with finance for follow-ups on past-due accounts and credit card authorizations for prepaid accounts.
• Strategic Account Support: Monitor account health and growth opportunities for Senior Account Managers.
• Cross-Department Liaison: Bridge sales, warehouse logistics, and finance for smooth order execution.
• Reporting: Help AMs audit performance and identify reorder opportunities and gaps.
• Data Reporting: Pull monthly sales and order status reports to spot growth opportunities.

Skills

Detail oriented

Commercial mindset

Proactive communication

Tools

CRM software

ERP systems

Excel

Job description

Gameday Social is seeking a Sales Operations Coordinator in Sioux Falls, SD to support our fast-growing team. You’ll handle data management, order entry, and logistics year-round, and during peak seasons you’ll engage customers to upsell and secure reorders.

The role requires 2+ years in sales support, strong attention to detail, and proficiency with CRM/ERP and Excel. We offer a healthcare stipend, 401K match, PTO, and growth opportunities.