Revenue-Driven CSM for Legal Tech (Remote)

OpenKrill; United States; On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off and holidays

Work-from-home stipend

401(k)

Job summary

Proof is seeking a commercially minded Customer Success Manager to own retention and growth across a portfolio of law-firm customers. You’ll build executive relationships, spot expansion opportunities, and grow Proof's share of wallet, protecting and growing revenue rather than just keeping the lights on.

This is a revenue-accountable role, not a support seat, and you’ll work with Account Executives to convert new logos into lasting partnerships.

Qualifications

• Minimum 5+ years in customer success, account management, or equivalent commercial role.
• Proven track record turning insights into qualified expansion revenue.
• Ability to build credibility with firm owners and managing partners.
• Willing to travel 20–25% for onsite visits and events.

Responsibilities

• Own retention and growth across a portfolio of law-firm customers, protecting revenue and expanding wallet share.
• Identify whitespace across offices, attorneys, practice areas, and jurisdictions for expansion revenue.
• Build multi-threaded relationships with firm owners, managing partners, and operations leaders; lead strategic business reviews.
• Monitor volume, revenue, and sentiment to catch risk early; partner with AEs to ramp new logos.
• Maintain an evidence-based expansion pipeline and portfolio forecast; coordinate escalations with internal teams.

Skills

5+ years experience

Executive relationships

Expansion revenue

Revenue accountability

End-to-end ownership

Job description

Proof is seeking a commercially minded Customer Success Manager to own retention and growth across a portfolio of law-firm customers. You’ll build executive relationships, spot expansion opportunities, and grow Proof's share of wallet, protecting and growing revenue rather than just keeping the lights on.

This is a revenue-accountable role, not a support seat, and you’ll work with Account Executives to convert new logos into lasting partnerships.