Revenue-Driven Client Success Manager (Hybrid)

Pet Screening; Mooresville (NC); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical/Dental/Vision/HSA benefits

401(k) with 3% match

Paid time off

Paid holidays

Optional remote work days

Pet-friendly office

Job summary

PetScreening is seeking a Client Success Manager to lead a portfolio of property-management clients, drive adoption, compliance, and retention while growing revenue. This role requires hybrid in-office work and travel to client properties, industry conferences, and company events.

The ideal candidate is client-centric, proactive, and able to align client goals with business objectives. The position emphasizes managing complex accounts, coordinating with training and cross-functional teams, and

Qualifications

• 1+ years of experience in Client Success, Customer Success, Account Management, Relationship Management, or a related client-facing role
• Strong verbal, written, and presentation communication skills
• Demonstrated ability to manage compliance programs, policy-driven outreach, or enforcement workflows
• Ability to travel as required to support client and business needs
• Ability to work in a hybrid environment with regular in-office attendance

Responsibilities

• Manage and strengthen client relationships through regular communication, strategic consultations, and ongoing partnership development.
• Proactively identify and address resident non-compliance across assigned portfolios through structured client outreach and improvement planning.
• Coordinate with the Training team to ensure clients complete onboarding and enablement programs; track engagement gaps.
• Conduct onsite client meetings and relationship-building activities to support adoption and engagement.
• Maintain detailed and accurate client records, compliance documentation, account activity, and performance logs within designated systems.
• Meet or exceed individual and team performance expectations through timely execution of responsibilities and measurable outcomes.
• Collaborate with internal departments to coordinate resources, resolve challenges, and ensure a seamless client experience.
• Travel regularly to client properties to provide in-person support and account management.
• Attend industry conferences, client events, and company meetings to foster relationships and stay informed of industry trends.
• Demonstrate adaptability and proficiency in learning and utilizing new software, tools, and processes that support client success initiatives.
• Prolonged periods of sitting and working on a computer.

Skills

Client relationships

Strategic account mgmt

Communication

Travel readiness

Hybrid work

Job description

PetScreening is seeking a Client Success Manager to lead a portfolio of property-management clients, drive adoption, compliance, and retention while growing revenue. This role requires hybrid in-office work and travel to client properties, industry conferences, and company events.

The ideal candidate is client-centric, proactive, and able to align client goals with business objectives. The position emphasizes managing complex accounts, coordinating with training and cross-functional teams, and