Revenue Cycle Trainer

Natera; Austin (TX); Remote; USD 75,000 - 94,000; Full time

Job summary

Natera, a global leader in cfDNA testing, is hiring a Revenue Cycle Trainer to design and deliver engaging onboarding and ongoing training for revenue cycle teams across the USA. You’ll craft practical content, run sessions (in-person and virtual), and partner with operations to keep curricula current and effective.

Ideal candidates have a healthcare/education/business background, 1–3 years in training, and proficiency with Articulate Rise, Camtasia, or Loom.

Qualifications

• Bachelor’s degree or equivalent work experience in healthcare, education, or business.
• 1–3 years of experience in training, education, or revenue cycle operations.
• Experience with content development tools such as Articulate Rise and basic video creation/editing platforms (e.g., Camtasia, Loom, or similar) is preferred.
• Strong communication and presentation skills.
• Comfortable facilitating both in-person and virtual sessions.
• Familiarity with adult learning principles and hands-on training approaches.
• Proficiency in Google Suite, LMS platforms, and collaboration tools.

Responsibilities

• Deliver structured onboarding and skills-based training programs using a variety of formats (instructor-led, virtual, blended).
• Develop or update training materials, job aids, process guides, and assessments based on SME input and operational needs.
• Collaborate with operational leaders to understand evolving workflows and translate them into clear, actionable training.
• Provide ongoing learner support through coaching, Q&A, and follow-up sessions.
• Participate in quality audits and identify knowledge gaps that can be addressed through training.
• Incorporate feedback from training evaluations to refine content and improve delivery.
• Maintain accurate training records and track learner progress in LMS or designated systems.

Skills

Content development

Training delivery

Communication skills

Facilitation

LMS

Google Suite

Microsoft Office

Team collaboration

Education

Bachelor’s degree or equivalent

Tools

Articulate Rise

Camtasia

Loom

Job description

Job Summary

The Revenue Cycle Trainer plays a vital role in delivering effective, engaging training programs to new and existing team members across all areas of revenue cycle operations. This position focuses on creating practical, role‑specific content, facilitating learning sessions, and supporting employees in developing the knowledge and confidence needed to perform their jobs accurately and efficiently.

Key Responsibilities

• Deliver structured onboarding and skills‑based training programs using a variety of formats (instructor‑led, virtual, blended).
• Develop or update training materials, job aids, process guides, and assessments based on subject matter expert (SME) input and operational needs.
• Collaborate with operational leaders to understand evolving workflows and translate them into clear, actionable training.
• Provide ongoing learner support through coaching, Q&A, and follow‑up sessions.
• Participate in quality audits and identify knowledge gaps that can be addressed through training.
• Incorporate feedback from training evaluations to refine content and improve delivery.
• Maintain accurate training records and track learner progress in LMS or designated systems.

Qualifications

• Bachelor’s degree or equivalent work experience in healthcare, education, or business.
• 1–3 years of experience in training, education, or revenue cycle operations.
• Experience with content development tools such as Articulate Rise and basic video creation/editing platforms (e.g., Camtasia, Loom, or similar) is preferred.
• Strong communication and presentation skills.
• Comfortable facilitating both in‑person and virtual sessions.
• Familiarity with adult learning principles and hands‑on training approaches.
• Proficiency in Google Suite, LMS platforms, and collaboration tools.

Knowledge, Skills and Abilities

Competent in the use of Microsoft products (Word, Excel, PowerPoint, Access).Experience with courseware used to develop online education preferred.

Ability to self‑start, work independently, as well as a member of various teams and committees, while adhering to timelines on a consistent basis with a minimum of assistance.

Proven strong verbal, written and interpersonal communication skills.

Effective team player, ability to work within a cross‑functional team a must.

Commitment to excellence and high standards.

Ability to work with all levels of management and a diversity of individuals at all organizational levels.

Strong organizational, problem solving, and analytical skills; ability to manage multiple priorities, projects and workflow.

Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Remote USA

$75,000 - $93,700 USD

OUR OPPORTUNITY

Natera™ is a global leader in cell‑free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world‑class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self‑identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Natera’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran’s discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.