Revenue Cycle Systems Analyst II SBO Experience Required

nghs; Gainesville (GA); On-site; USD 70,000 - 95,000; Full time

Job summary

Northeast Georgia Health System is seeking a Revenue Cycle System Analyst II to provide system-level support across revenue cycle applications, including Epic platforms. The role requires collaboration with IT and revenue cycle teams to analyze, configure, train, and maintain complex systems to ensure accurate billing and patient services.

The ideal candidate will demonstrate strong analytical and communication skills, plus project leadership ability for small initiatives within a dynamic

Qualifications

• Educational: Associates Degree; in lieu of degree, extensive IT/Operations experience accepted.
• Minimum Experience: at least five years IT application or related operational experience.
• Experience with professional billing, claims and charging required.
• Operational experience in Revenue Cycle, Claims or Coding is a plus; Community Connect experience beneficial.
• Preferred certifications: Epic PB Resolute SBO, Epic Claims and Remittance, Epic Charge Router; Bachelor's degree preferred.

Responsibilities

• Collaborate with users, ITS groups and vendor support to solve system problems.
• Plan, design, develop, train, implement, and evaluate functionality within revenue cycle applications.
• Install, configure, troubleshoot, maintain and upgrade operating systems and application software/hardware.
• Develop and maintain training materials; participate in training classes when appropriate.
• Lead small projects under leadership support in delivery and support of Revenue Cycle solutions.

Skills

Analytical skills

Communication skills

Project management

Team collaboration

Education

Associates Degree

Bachelor's Degree

Tools

Epic PB Resolute SBO

Epic Claims and Remittance

Epic Charge Router

Job description

Job Category:

Information Technology

Work Shift/Schedule:

8 Hr Morning - Afternoon

Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role:

Job Summary

The Revenue Cycle System Analyst II position is responsible for providing system-level support for various revenue cycle applications as well as demonstrates project management skills. Support includes installation, configuration, maintenance, training, reporting and production support for revenue cycle applications. This position works on complex problems where analysis of situations or data requires an in depth evaluation and knowledge of the application. The Revenue Cycle Analyst II may provide leadership for other team members as well as the revenue cycle units, technology teams and support teams. This position will support the revenue cycle objectives of Community Connect members as well as the delivery of safe patient care and services.

Minimum Job Qualifications

Educational Requirements: Associates Degree. In lieu of degree, will consider individuals with extensive IT or Operations experience.

Minimum Experience: A minimum of five (5) years of IT application or related operational experience required. Experience with professional billing, claims and charging is required. Operational experience in Revenue Cycle, Claims or Coding is a plus, as well as Community Connect experience, CPC coding and/or go-live implementation knowledge.

Preferred Job Qualifications

Preferred Licensure or other certifications: Certification, if applicable, to the specific IT application: Epic PB Resolute with SBO, Epic Claims and Remittance, Epic Charge Router.

Preferred Educational Requirements: Bachelors Degree.

Job Specific and Unique Knowledge, Skills and Abilities

• Demonstrates sound technical judgment and competent technical skills with ability to troubleshoot complex issues
• Meets competency requirements of the job and demonstrates proficiency in all aspects of the identified job responsibilities
• Achieves the department/unit quality and productivity standards and is accountable for specific customer/user satisfaction
• Demonstrates work approach that is team centric, creative and analytical with solid organizational, problem solving and time management skills
• Must be able to function in dynamic environment subject to changes in schedules and priorities, working on multiple projects/ issues concurrently Responsibilities may require evening and weekend work in response to needs of the systems supported
• Demonstrates excellent communication skills, both written and verbal. Includes customer interactions and technical discussion and documentation
• Demonstrates ability to apply revenue cycle workflow knowledge in support of assigned systems and users
• Able to develop and maintain good working relationships with peer, leadership and customers: interact positively and productively with teams across organizational lines
• Demonstrates strong analytical and product management skills, including a good understanding of how to interpret customer revenue cycle needs and translate them into application and operational requirements
• Demonstrates ability to independently (with leadership support) lead/ facilitate small projects as assigned in the delivery and support of Revenue Cycle system solutions

Essential Tasks and Responsibilities

• Works collaboratively with system users, technical staff, other ITS groups and vendor support resources in problem solving related to customer group systems.
• Coordinates aspects of planning, design, development, training, implementation, communication, maintenance and evaluation of existing or new functionality within the various revenue cycle applications.
• Conducts and collaborates the efforts in researching, planning, installing, configuring, troubleshooting, maintaining and upgrading of operating systems and application software/hardware, developing knowledge regarding support of assigned systems.
• Participates in development and execution of standardized methodology for testing major system functions before system changes/upgrades are moved to production environment.
• Creates and maintains up-to-date training material related to supported system as appropriate or works with system educator to do so. Participates in Training classes when appropriate.
• Reviews and collaborates on user requests for changes, enhancements, additions, etc. to ensure feasibility, quality and appropriateness for the system involved.
• Participates in and develops a working knowledge of customer operations, department operations, systems and processes; helping to assess current practice and translating end user needs into optimal configuration and build of customer applications and workflows, ensuring effectiveness and efficiency.
• Contributes to the organization financially through identification and implementation of cost effecti