Revenue Cycle Supervisor - Physician Billing & AI-Driven Ops

Emploive; New York (NY); Hybrid; USD 93,000 - 148,000; Full time

Job summary

Memorial Sloan Kettering Cancer Center (MSK) is seeking a Supervisor, Revenue Cycle – Physician Billing to lead a 10+ member team and drive operational excellence in physician billing processes.

You will oversee daily activities, partner with finance and clinical teams, monitor denials and payer trends, and promote data-driven improvements including AI tools to enhance patient experience and financial outcomes. Hybrid schedule in NYC area.

Qualifications

• Demonstrated experience leading teams in a fast-paced environment.
• Experience in hospital revenue cycle, patient financial services, or related healthcare operations.
• Required experience with Epic (Revenue Cycle modules preferred).
• Familiarity working with clinical teams or healthcare billing processes.
• Demonstrated ability to manage staff performance, engagement, and professional development.
• Knowledge of accounts receivable processes, payer interactions, and reimbursement practices.
• Ability to lead and champion the incorportation of AI tools and technologies into existing workflows.
• Solid reporting capabilities, leveraging data to drive strategy and approach to account receivable management.

Responsibilities

• Oversee daily operational activities within a functional area of the Revenue Cycle division , specifically in Physician Billing
• Lead, develop, and manage a team of 10+ staff, ensuring strong engagement, accountability, and performance outcomes
• Continuously evaluate workflows, systems, and staffing to optimize efficiency and productivity
• Monitor quality and performance standards, identifying trends and implementing improvement strategies
• Lead responses to workflow changes, adjusting priorities and resource allocation as needed
• Supervise staff, including hiring, training, performance management, and professional development
• Manage accounts receivable processes, including payer trends, denials, and revenue disruptions
• Collaborate cross-functionally with finance, billing compliance, managed care, and clinical teams
• Oversee financial outcomes tied to billing and collections, ensuring alignment with institutional goals
• Lead or contribute to projects and process improvement initiatives to enhance patient and operational outcomes
• Promote the use of data, automation, and emerging technologies (including AI) to improve revenue cycle performance and operational efficiency

Skills

Leadership

Analytical thinking

Team development

Communication

Problem solving

Adaptability

AI adoption

Tools

Epic

Job description

Memorial Sloan Kettering Cancer Center (MSK) is seeking a Supervisor, Revenue Cycle – Physician Billing to lead a 10+ member team and drive operational excellence in physician billing processes.

You will oversee daily activities, partner with finance and clinical teams, monitor denials and payer trends, and promote data-driven improvements including AI tools to enhance patient experience and financial outcomes. Hybrid schedule in NYC area.