Supervisor, Revenue Cycle - Physician Billing (PB)

Memorial Sloan Kettering Cancer Center; New York (NY); On-site; USD 93,000 - 148,000; Full time

Benefits offered by this job

Hybrid work model

Competitive compensation

Job summary

Memorial Sloan Kettering Cancer Center (MSK) is seeking a Supervisor for Revenue Cycle – Physician Billing in a hybrid New York setting. You will lead a 10+ person team, optimize physician billing workflows, and collaborate across finance, compliance, managed care, and clinical units to improve revenue outcomes.

The role emphasizes operational excellence, data-driven decision making, and leveraging AI to enhance efficiencies in a world-renowned cancer care environment.

Qualifications

• Experience leading teams in a fast-paced healthcare environment.
• Experience in hospital revenue cycle or patient financial services.
• Experience with Epic Revenue Cycle modules.
• Familiarity with clinical teams or healthcare billing processes.
• Ability to lead AI integration into workflows.
• Strong data-driven reporting capabilities.

Responsibilities

• Oversee daily Revenue Cycle activities in Physician Billing and manage a 10+ staff team.
• Continuously optimize workflows, systems, and staffing for efficiency.
• Monitor quality and performance, identify trends, and implement improvements.
• Lead responses to workflow changes and reallocate resources as needed.
• Supervise staff hiring, training, performance management, and development.
• Oversee accounts receivable processes, payer trends, denials, and disruptions.
• Collaborate with finance, billing compliance, managed care, and clinical teams.
• Align billing outcomes with institutional goals and drive revenue cycle performance.
• Lead or contribute to projects and process improvements using data and AI.

Skills

Leadership

Epic RC

AI in workflows

Data analytics

Cross-functional

Job description

About Us: The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursueour missionat MSK and around the globe. Exciting Opportunity at MSK: Supervisor, Revenue Cycle – Physician Billing (PB) At Memorial Sloan Kettering Cancer Center (MSK), the Supervisor, Revenue Cycle is a pivotal leadership role that directly impacts financial performance and the patient experience. This position offers the opportunity to lead a high-performing team, drive operational excellence, and partner across clinical and administrative functions to enhance revenue cycle outcomes in a world-renowned healthcare organization. Ideal candidates are energized by leading teams, optimizing complex processes, and leveraging data and emerging technologies—including AI—to deliver meaningful results at scale.

Role Overview

• Oversee daily operational activities within a functional area of the Revenue Cycle division, specifically in Physician Billing Lead, develop, and manage a team of 10+ staff, ensuring strong engagement, accountability, and performance outcomes
• Continuously evaluate workflows, systems, and staffing to optimize efficiency and productivity
• Monitor quality and performance standards, identifying trends and implementing improvement strategies
• Lead responses to workflow changes, adjusting priorities and resource allocation as needed
• Supervise staff, including hiring, training, performance management, and professional development
• Manage accounts receivable processes, including payer trends, denials, and revenue disruptions
• Collaborate cross-functionally with finance, billing compliance, managed care, and clinical teams
• Oversee financial outcomes tied to billing and collections, ensuring alignment with institutional goals
• Lead or contribute to projects and process improvement initiatives to enhance patient and operational outcomes
• Promote the use of data, automation, and emerging technologies (including AI) to improve revenue cycle performance and operational efficiency

Key Qualifications

• Demonstrated experience leading teams in a fast-paced environment
• Experience in hospital revenue cycle, patient financial services, or related healthcare operations
• Required experience with Epic (Revenue Cycle modules preferred)
• Familiarity working with clinical teams or healthcare billing processes
• Demonstrated ability to manage staff performance, engagement, and professional development
• Knowledge of accounts receivable processes, payer interactions, and reimbursement practices
• Ability to lead and champion the incorportation of AI tools and technologies into existing workflows
• Solid reporting capabilities, leveraging data to drive strategy and approach to account receivable management

Core Skills

• Strong analytical thinking with the ability to identify trends and root causes in operational data
• Proven leadership and team development capabilities, including coaching, mentoring, and performance management
• Ability to effectively lead larger teams (10+) and drive accountability and results
• Effective communication and collaboration across multidisciplinary teams
• Problem-solving mindset with the ability to manage escalations and implement solutions
• Organizational agility to adapt to changing priorities and maintain productivity standards
• Curiosity and adaptability in leveraging new technologies, including AI, to improve processes and outcomes

Additional Information:

Schedule: 9:00 AM – 5:00 PM EST, Monday - Friday Location: Hybrid 1x a month: 633 Third Avenue, New York, NY Reporting to: Manager, Revenue Cycle

Helpful Links:

Compensation Philosophy Benefits Pay Range: $92,700.00 - $148,400.00 FSLA Status: Exempt Closing: At MSK, we believe in fair, competitive pay that reflects your job, experience, and skills. MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Our multi-disciplinary teams work together to provide exceptional patient care, develop innovative research, and deliver outstanding educational programs. Learn More The people of MSK make this an incredible place to work, grow and make a difference. Discover what makes us unique