Revenue Cycle Supervisor, Patient Access & Billing Leadership

University of Iowa; Iowa City (IA); On-site; USD 60,000 - 75,000; Full time

Job summary

University of Iowa Health Care’s Revenue Cycle Coordinator supervises Patient Account/Revenue Cycle staff across two locations, handling complex billing issues, QA checks, and performance management to ensure compliant operations and high-quality service.

The role requires on-site presence at both the Medical Campus locations with rotation leadership. Strong customer service, analytical skills, and confidentiality are essential for success.

Qualifications

• Bachelor's degree or equivalent in financial, medical billing, coding or revenue cycle fields.
• Outstanding attention to detail and ability to analyze data.
• Proficient in Microsoft Excel and willing to learn new software quickly.
• 1+ year experience in medical claims processing or healthcare revenue cycle.

Responsibilities

• Supervise work of Patient Account Representatives and/or Revenue Cycle Representatives and serve as a payor expert and technical resource.
• Develop new and current staff through training to improve revenue cycle knowledge; work with staff to suggest additional options to resolve patient accounts.
• Oversee and review employees’ work to determine if appropriate actions have been taken.
• Perform QA checks and productivity audits; identify and resolve undesirable trends; prepare reports to assure quality and productivity requirements are being met.
• Develop and monitor employee performance goals to ensure compliance.
• Implement new processes developed by management to ensure processes are operating effectively and efficiently; make recommendations based on analysis of data.
• Keep current on industry knowledge, skills and certifications to serve as a resource to employees and to conduct job duties.
• Identify training and education deficiencies and provide training, guidance and coaching.
• Assign and evaluate staff support for hospital units.
• Exceptional problem and conflict resolution skills while maintaining confidentiality and professionalism.

Skills

Attention to detail

Customer service

Time management

Conflict resolution

Communication skills

Education

Bachelor's degree or equivalent in financial/medical billing/revenue cycle

Tools

Microsoft Office Suite

Job description

University of Iowa Health Care’s Revenue Cycle Coordinator supervises Patient Account/Revenue Cycle staff across two locations, handling complex billing issues, QA checks, and performance management to ensure compliant operations and high-quality service.

The role requires on-site presence at both the Medical Campus locations with rotation leadership. Strong customer service, analytical skills, and confidentiality are essential for success.