Revenue Cycle Supervisor

Riverside Health; Newport News (VA); On-site; USD 28,000 - 37,000; Full time

Job summary

Riverside Health is seeking a department operations leader in Newport News, VA. The role focuses on directing daily activities, coaching staff, and ensuring timely, accurate task completion across the revenue cycle.

You will collaborate with managers to deliver staff education, monitor productivity, and communicate key performance trends, while maintaining high standards of patient and customer service.

Qualifications

• Education: high school or equivalent required; bachelor’s degree preferred.
• Experience in Revenue Cycle required.
• Certification CHAM required upon hire.

Responsibilities

• Lead day-to-day operations of the assigned department.
• Coach and develop team members; provide staff education and orientation.
• Monitor productivity; identify issues and implement action plans.
• Serve as liaison between department and other departments; report trends.
• Provide ongoing communication and updates on performance.

Skills

Coaching

Staff development

Communication

Team leadership

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Newport News, Virginia Hiring Range $20.40 - $26.55/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview

Effectively utilizes all department specific computer and telephone systems. Responsible for leading day-to-day operations of assigned department; participates in the development and delivery of staff education, training and orientation. Manages team workload, special projects; identifies issues and develops action plans to correct; reports trends. Monitors staff productivity that indicates timeliness and accuracy of tasks. Acts as a liaison between the department and outside departments providing consistent, detailed and relevant detail on issues and trends. Provides day to day coaching and development of their team members.

What you will do

Leads the daily operations of the department and serves as a resource to the team. Monitors staff productivity to include timeliness and accuracy of tasks. Manages team workload and delegates to ensure operational goals and objectives are met. Identifies issues and develops action plans for resolution. Reports on trends. Provides coaching and development of the team. Works with managers and team members to provide staff education and communication including but not limited to update sessions, daily correspondence / communication of information pertaining to job performance, individual counseling and skill development, staff morale and motivation. Approachable and helpful to others.

Qualifications

• Education High school or equivalent (Required) Bachelors Degree, (Preferred)
• Experience Revenue Cycle (Required)
• Licenses and Certifications Certified Healthcare Access Manager (CHAM) - National Association of Healthcare Access Management (NAHAM) Upon Hire (Required)

By joining our team, you can make a difference in people's lives. Our mission is to care for others as we would care for those we love. We extend that sense of caring to every patient, resident and customer, as well as to each member of our team. We offer care at all stages of life, in hundreds of locations, giving you room to grow your career, along with great benefits and perks. At Riverside Health, your trust and safety are our top priorities.