Revenue Cycle Representative II - Full Time

Wyandot Memorial; Kentucky; On-site; USD 40,000 - 52,000; Full time

Job summary

Wyandot Memorial Hospital is seeking a Revenue Cycle Representative II to join the Patient Access Department. This on-site role focuses on welcoming patients, collecting demographic and insurance information, and ensuring accurate data entry to support admissions and revenue cycle processes.

The role requires strong communication, organization, and customer service skills, with experience in EPIC preferred.

Qualifications

• High school diploma or equivalent required.
• Strong customer service with welcoming demeanour.
• Excellent written and verbal communication skills.

Responsibilities

• Greet patients and visitors in registration area.
• Enter demographic and insurance information accurately.
• Scan IDs, insurance cards, consent forms, and directives.
• Maintain logs and accurate records.
• Assist with admissions, transfers, and other access functions.
• Answer phones and manage messages professionally.
• Assist with financial assistance, payment plans, and postings.
• Maintain confidentiality and accuracy.
• Collaborate with team for smooth operations.

Skills

Interpersonal communication

Customer service

Multitasking

Typing skills

Medical terminology

Organization

Teamwork

EPIC experience

Education

High school diploma or equivalent

Tools

EPIC

Job description

Join our team at Wyandot Memorial Hospital, where you’ll find a supportive, community-focused environment, excellent benefits, and the opportunity to make a real difference in the lives of our patients. Be part of a dedicated team that values teamwork, professional growth, and a strong commitment to compassionate, high-quality care.The **Revenue Cycle Representative II** is part of the **Patient Access Department** and is a **full-time role working approximately 80 hours per two-week pay period**. This position includes **weekend and holiday responsibilities**. The Revenue Cycle Representative II serves as a welcoming first point of contact for patients while supporting registration, admissions, and revenue cycle processes. This role ensures accurate patient information, efficient workflow, and a positive patient experience through strong communication, organization, and customer service. This position is fully onsite and requires employees to work on location. Hybrid or work-from-home arrangements are not available. Candidates must be local to the area.### **Qualifications*** High school graduate or equivalent required* Excellent interpersonal, intrapersonal, oral, and written communication skills* Strong customer service skills with a professional and welcoming demeanor* Ability to multitask in a fast-paced, high-volume environment* Above average typing and computer skills required* Knowledge of medical terminology and health insurance processes preferred* Strong organizational and prioritization skills in high-stress situations* Highly motivated with the ability to manage frequent interruptions and competing demands* Ability to work effectively both independently and as part of a team* Experience with **EPIC** preferred### **Key Responsibilities*** Serve as a welcoming presence in the registration area, providing excellent customer service to patients and visitors* Interview patients upon admission and accurately enter required demographic and insurance information into the system* Obtain necessary patient documentation and scan items such as ID cards, insurance cards, consent forms, and advance directives* Maintain departmental logs and ensure accurate recordkeeping* Assist with patient admissions, transfers, and other patient access functions as assigned* Answer telephones and manage incoming messages and requests professionally and efficiently* Assist patients with financial assistance applications, payment plans, and posting payments to patient accounts* Maintain strict confidentiality while ensuring accuracy and quality of work* Collaborate with team members to support efficient department operations and patient flow* Perform additional duties as assigned