Revenue Cycle Patient Representative- Patient Access LGH ED- Limbo/PRN hours

Centra Health, Inc.; Lynchburg (VA); In loco; USD 22.000 - 28.000; Tempo pieno

Descrizione del lavoro

Centra Health in Lynchburg, VA seeks a patient access professional to register patients for services, verify insurance, and arrange financial clearance. This role communicates financial responsibilities and supports payment plans, while ensuring HIPAA and regulatory compliance.

The position requires strong customer service skills, proficiency with MS Office, and reliable data entry. Training and coverage across ARCs may be needed as part of team support.

Competenze

• High school diploma or equivalent required.
• Proficient with Microsoft Office products; accurate data entry and spelling.
• Strong written and verbal communication with attention to detail.

Mansioni

• Registers patients for hospital services and collects accurate demographics.
• Verifies and reviews insurance plans and coordinates benefits.
• Processes payments at point of service and balances transactions per shift.
• Obtains completed authorizations and admissions notifications.
• Explains financial responsibilities and sets up payment plans or refers to financial counseling.
• Responds to phone, email, and other communications; maintains positive relationships.
• Complies with HIPAA, CMS, EMTALA, TJC, Centra and ARC policies.
• Cover shifts/departments as needed and assist training of new hires.

Conoscenze

MS Office

Typing

Data entry

Customer service

Communication

Critical thinking

Formazione

High school diploma or equivalent

Descrizione del lavoro

Job Description

This position is responsible for managing patient registrations in Acute Revenue Cycle Patient Access Departments. As the first point of contact for most Centra patients, this position provides key customer and financial services. This position provides services for pre-registration, registration, upfront collections/payment plans, medical necessity checking and financial counseling, referring those patients to appropriate sources for follow up as needed.

Responsibilities

Essential Duties and Responsibilities

• Registers patients for various hospital services; meets Patient Access standards by registering patients in interviews and accurately collects patient information and demographics for various hospital services.
• Verifies and reviews insurance plans and coordinates benefits on behalf of patients.
• Manages payments at point of service including; collecting and posting payments, providing a receipt, and balancing transactions per shift.
• Obtains completed authorizations and notifications of admissions for patients.
• Assists patients with financial clearance of accounts by communicating financial responsibility through estimates, setting up payment plans, and/or providing referrals to financial counselors.
• Appropriately respond to phone calls, emails, and other forms of communication.
• Actively promotes a positive working environment.
• Maintains open and positive communication.
• Complies with governmental regulations in reference to healthcare, billing, the Health Insurance Portability and Accountability Act (HIPAA), The Joint Commission (TJC) standards, Centers for Medicare and Medicaid Services (CMS), Emergency Medical Treatment and Labor Act (EMTALA), as well as Centra and Acute Revenue Cycle department policies and procedures.

Other Functions

• Provides courteous service to all stakeholders (patients, patient families, teammates, other department staff, etc.) by resolving stakeholder problems, responding to inquiries, and following-up to develop and strengthen customer relationships.
• Cover other shifts and departments as needed within Acute Revenue Cycle Departments.
• Assist in training of new hires as needed.
• Perform other duties as assigned or requested and job specifications can be modified or updated at any time.

Qualifications

Required Education

High school diploma or equivalent.

Required Experience / Skills

Proficient with Microsoft Office Products. Proficient typing and spelling. Proficient computer skills, multitasking with data entry while using multiple computer applications. Ability to provide high level of customer service, attention to detail, critical thinking, and have proficient written and verbal communication skills.