Revenue Cycle Optimization Educator

Jobtailor; Alabama; On-site; USD 60,000 - 90,000; Full time

Job summary

Jobtailor is seeking an experienced Training Designer to create and deliver comprehensive Patient Access training for hospital-based teams. You will design programs, collaborate with Denials Specialists, QA Representatives, and operational leaders to ensure accurate, compliant workflows and strong onboarding.

You will translate audit findings and performance metrics into practical curricula, support system testing and payer rule configuration, and help frontline staff reduce registration errors

Qualifications

• Minimum 1–2 years hospital-based patient access or 5 years hospital/ambulatory revenue cycle experience.
• Formal training, quality review, or front-end revenue cycle operations experience preferred.
• Experience in training, education, or instructional design strongly preferred.
• CPAR or CHAA certifications preferred.

Responsibilities

• Design, develop, and deliver training programs for Patient Access staff.
• Collaborate with Denials Specialists, QA Representatives, and operational leaders.
• Identify training needs and close knowledge gaps.
• Develop training solutions from quality audit findings and performance metrics.
• Support system testing, workflow validation, and payer rule configuration.
• Ensure front-end teams minimize registration errors and maintain compliance.

Skills

Training design

Quality auditing

Instructional design

Healthcare revenue cycle

Front-end revenue cycle operations

Education

Healthcare Administration degree (assoc or bachelor)

Job description

Responsibilities

• Design, develop, and deliver comprehensive training programs for Patient Access staff
• Collaborate closely with Denials Specialists, Quality Assurance Representatives, and operational leaders
• Identify training needs, close knowledge gaps, and reinforce sustainable education
• Develop and maintain training solutions based on quality audit findings and operational performance metrics
• Support system testing, workflow validation, payer rule configuration, and new edit creation
• Ensure that front-end teams minimize registration errors and maintain compliance

Requirements

• High School diploma or equivalent required
• Associate or Bachelor’s degree in Healthcare Administration, Business Administration, Education, or a related field preferred
• Formal training or coursework in medical terminology preferred
• Additional experience in Healthcare Revenue Cycle Management, Patient Access, or Front-End Revenue Cycle Operations, Adult Learning Theory or Instructional Design, Training and Development, Quality or Process Improvement
• Minimum 1‑2 years hospital‑based patient access or 5 years hospital and/or ambulatory physician office–based experience required
• Prior experience in training, quality review, instructional design or front‑end revenue cycle operations strongly preferred
• Experience supporting registration, scheduling, insurance verification/authorization, or financial counseling required
• Experience in denial prevention, quality auditing, or revenue cycle improvement preferred
• CPAR or CHAA preferred

Core Competencies

Demonstrates expertise in developing and delivering training programs for Patient Access staff, with a strong focus on Healthcare Revenue Cycle Management and instructional design. Proficient in identifying training needs and ensuring compliance through quality auditing and process improvement.

Certifications & Qualifications

• CPAR
• CHAA