REVENUE CYCLE EDUCATOR

Samaritan Health Services; Portland (ME); On-site; USD 33,000 - 53,000; Full time

Job summary

Samaritan Medical Center in Portland, ME seeks a Revenue Cycle Educator to lead onboarding and ongoing competency training for Patient Access. The role prioritizes accuracy, standardization, and cross-team collaboration.

You will design and maintain SOPs, train staff on Meditech Registration, AccuReg, MSPQ, and payer portals, and drive QA-based remediation with leadership support.

Qualifications

• Associate degree required; Bachelor's degree preferred.
• 2+ years of training/education experience or senior-level Patient Access experience.
• Experience in curriculum design, facilitation, and SOP development; proficiency with LMS systems.

Responsibilities

• Owns the full Patient Access onboarding program, including days 1–90 and all ongoing competency validation.
• Maintains role-specific competency checklists for Registrars, Switchboard, ED Registration, Central Scheduling, and Casual staff.
• Conducts system access walkthroughs, workflow demonstrations, script practice, and scenario-based training.
• Develops, updates, and publishes standardized SOPs, workflow maps, and quick-reference guides.
• Creates downtime procedures and emergency playbooks for Patient Access operations.
• Maintains version control and ensures all materials are consistently distributed across shifts and locations.
• Builds new curricula in alignment with workflow changes, regulatory updates, or software upgrades.

Education

Associate degree or higher

Bachelor’s degree preferred

Tools

Meditech Registration

AccuReg

MSPQ

Payer portals

Job description

Location:

Samaritan Medical Center

Department:

01.8524 SMC ADMITTING

Pay Range:

$24.16 - $38.65

Care for our community, and your career.

Revenue Cycle Educator

FLSA Classification

Non-Exempt (Hourly)

Position Summary

Develops, delivers, and maintains comprehensive Revenue cycle education with a primary focus on Patient Access but not limited to Patient Access. Education, including orientation, competencies, refresher training, and downtime/playbook SOPs. Collaborates with QA, Supervisors, and departmental leadership to reduce errors, improve KPIs, and support system-wide standardization. Participates in a rotating business‑hour escalation schedule for training and competency needs.

Reporting Structure

Reports to: Director of Patient Access.

Core Competencies

• Instructional Design & Facilitation: Builds structured education programs emphasizing HEART Values, hands‑on demonstrations, micro‑trainings, workflow simulations, and competency assessments tailored to multiple learning styles.
• Regulatory & Compliance Expertise: Thorough understanding of Article 28, Joint Commission requirements, MOON/IMM, MSPQ, HIPAA, consent standards, and NAHAM principles.
• Technical Proficiency: Advanced knowledge of EMRs, AccuReg, and payer portals; able to train both new and tenured staff.
• Coaching & Performance Development: Provides constructive feedback, reinforcement, corrective action support, and confidence‑building.
• Instructional Communication: Breaks down complex processes into clear, digestible steps and adapts teaching for high‑volume, high‑stress environments.
• Quality‑Focused Mindset: Interprets accuracy metrics and QA trends to develop targeted education.
• Collaboration & Alignment: Works closely with Supervisors, Leads, Analysts, and the Director to support standardization across Patient Access units.
• Documentation & Organization: Maintains detailed training records, SOPs, version control, and curriculum documentation.

Essential Functions

Orientation & Competency Management

• Owns the full Patient Access onboarding program, including days 1–90 and all ongoing competency validation.
• Maintains role‑specific competency checklists for Registrars, Switchboard, ED Registration, Central Scheduling, and Casual staff.
• Conducts system access walkthroughs, workflow demonstrations, script practice, and scenario‑based training.

Training Development & SOP Ownership

• Develops, updates, and publishes standardized SOPs, workflow maps, and quick‑reference guides.
• Creates downtime procedures and emergency playbooks for Patient Access operations.
• Maintains version control and ensures all materials are consistently distributed across shifts and locations.
• Builds new curricula in alignment with workflow changes, regulatory updates, or software upgrades.

Remediation & Quality Improvement

• Supports department goals through measurable improvements in accuracy rates, POS/Copay collection, MOON/IMM/MSPQ compliance, and AccuReg performance.
• Partners with Analysts, Leads, and Supervisors to interpret QA trends and identify remediation needs.
• Performs focused re‑education on error trends, workflow inconsistencies, BAR documentation, and AccuReg requirements.
• Validates progress and documents improvement, targeting defined error‑reduction benchmarks within 60 days.
• Communicates unresolved concerns and ongoing patterns to the Supervisor and Director.

Collaboration & Operational Alignment

• Develops training calendars with the Supervisor and Leads to support 24/7 department needs.
• Conducts routine huddles with Leads to reinforce consistency and identify emerging training priorities.
• Serves as the education liaison to Nursing, ED, Radiology, Lab, Revenue Cycle, and HR/Education.
• Supports training for new initiatives including software upgrades, workflow changes, and eligibility processes.

Systems Training & Technical Support

• Teaches core and advanced competencies in Meditech Registration, AccuReg, verification workflows, MSPQ, and MOON/IMM documentation.
• Trains staff on payer portals, eligibility systems, Optum, and benefit lookup tools.
• Troubleshoots user errors during training and escalates system‑level issues to IT or designated departments.

LMS & Documentation

• Manages attendance tracking, LMS assignments, completion logs, and competency validation records.
• Monitors required annual regulatory training to ensure compliance.
• Maintains documentation for group trainings, 1:1 remediation, and follow‑up outcomes.

Key KPIs

• New‑hire competency pass rates.
• Error‑reduction outcomes for designated focus areas.
• AccuReg accuracy rates (initial, final, and resolution).

Minimum Qualifications

• Associate’s degree required; Bachelor’s degree preferred.
• 2+ years of training/education experience or senior‑level Patient Access experience.
• Experience in curriculum design, facilitation, and SOP development; proficiency with LMS systems.

Work Environment / Physical Requirements

• Office and classroom settings; occasional evening sessions to support off‑shift training.
• Standing presentations, computer‑based work, and extended periods of instruction.

Work Shift:

FLSA7DAY- 8 Hours Day Shift (United States of America)

Position Hours:

80

Samaritan is an affirmative Action/Equal Opportunity Employer.Women, Minorities, Disabled, and Veterans are encouraged to apply.