Revenue Cycle Communications Specialist

WVU Medicine; Morgantown (WV); Remote; USD 22,000 - 33,000; Full time

Job summary

SYSTEM West Virginia University Health System is seeking a Revenue Cycle Support Specialist to manage and respond to billing-related correspondence, insurance inquiries, denials, and patient inquiries. You’ll draft responses, maintain records, and support audit readiness in a HIPAA-compliant environment.

This role requires attention to detail, strong written communication, and proficiency with Microsoft Office.

Qualifications

• High school diploma or equivalent required.
• Knowledge of healthcare billing and payer guidelines preferred.
• Experience with insurance denials, appeals, and claim resolution is a plus.
• Strong written communication and attention to detail are essential.

Responsibilities

• Receive, review, and process all incoming billing and insurance correspondence.
• Draft, edit, and send responses to insurers, patients, and internal departments.
• Maintain accurate records in electronic document management systems.
• Track unresolved issues and escalate to revenue cycle teams for resolution.
• Collaborate with billing, coding, and patient financial services teams.
• Ensure compliance with HIPAA and confidentiality standards.
• Generate appeal letters and coordinate necessary documentation for denials.
• Assist in audit preparation by organizing correspondence records.

Skills

Strong written communication

Multi-task management

Microsoft Office proficiency

Organizational skills

HIPAA knowledge

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Outlook

Document management systems

Job description

SYSTEM West Virginia University Health System is seeking a Revenue Cycle Support Specialist to manage and respond to billing-related correspondence, insurance inquiries, denials, and patient inquiries. You’ll draft responses, maintain records, and support audit readiness in a HIPAA-compliant environment.

This role requires attention to detail, strong written communication, and proficiency with Microsoft Office.