REVENUE ASSISTANT I

City of Stockton; Stockton (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

The City of Stockton's Administrative Services Department seeks to fill one Revenue Assistant I vacancy, performing cashiering, business licenses, and accounts receivable. Work hours follow a 9/80 schedule: 7:30am-5:30pm Monday through Thursday; 8:00am-5:00pm Fridays, with every other Friday off.

This open/promotional recruitment allows current regular, full-time City employees to apply for promotional list; eligible candidates must pass a background check.

Qualifications

• Possession of a high school diploma or GED and one (1) year of experience in cashiering, billing, or general clerical customer service.

Responsibilities

• Assists customers by phone or in person regarding utility accounts and licenses.
• Explains applicable procedures, rules and regulations to customers and City staff.
• Prepares correspondence related to customer accounts, including billings and inquiries.
• Establishes new accounts and discontinues the billing of utility services per policy.
• Participates in the resolution of customer inquiries according to policies and rules.
• Prepares and maintains financial and statistical records and reports related to revenue activities.
• Performs cashiering at the public counter; processes payments, balances cash, and reconciles deposits.
• Processes business license applications and renewals; verifies calculations of taxes & fees and assigns proper category.
• Researches and assembles information for forms or reports.
• Performs all assigned duties accurately.

Skills

Customer service

Cashiering

Accounts receivable

Billing

Data entry

Education

High school diploma or GED

Tools

Microsoft Office Suites

Job description

OPEN/PROMOTIONAL OPPORTUNITY

FLSA STATUS: Non-Exempt

REQUIRED ONLINE EXAMINATION COMPLETION WINDOW: Thursday, October 8 - Monday, October 12, 2026

The City of Stockton's Administrative Services Department is currently seeking to fill one (1) Revenue Assistant I vacancy. The Revenue Assistant I will provide general office support services related to business license processing, cashiering, treasury, miscellaneous accounts receivable and other functions as assigned. The incumbent will work a City of Stockton 9/80 schedule: 7:30am - 5:30pm Monday through Thursday; 8:00am - 5:00pm Fridays, with every other Friday off.

Incumbents in this position are included in the Civil Service system, in a "for-cause" employment status, and are represented by the Stockton City Employees' Association (SCEA). (Classified/Represented)

This recruitment is being conducted as an Open/Promotional recruitment. Current regular, full-time City of Stockton employees, at time of application, may apply for this position as a promotional opportunity and successful candidates will be placed on a promotional list. All other candidates may apply for this position as an open competitive opportunity and successful candidates will be placed on an open list. The appointing authority will have the option of requesting names from the promotional list or a combination of both. These lists may be used to fill future vacancies.

Prior to appointment, eligible candidates will be required to submit to and successfully pass a background investigation, which will include fingerprinting.

Veteran's Preference

This position is eligible to receive Veteran's Preference Points for entrance into the Civil Service. Veteran's Preference will not be granted on the promotional list. If you believe you may qualify for Veteran's Preference, a DD-214 Member 4 copy indicating at least 181 consecutive days of service with honorable discharge must be received in the Human Resources office (see supplemental questionnaire for details in submitting DD-214 copy) by the Final Filing Date.

Revenue Assistant I is the entry-level class of this series. Initially under close supervision, incumbents learn City office policies and procedures, including customer service skills, accounts receivable, billing, cashiering and treasury functions, Stockton Municipal Code (SMC), and City and departmental rules and regulations. As experience is gained, duties become more diversified and are performed under more general supervision

Responsibilities

• Assists customers and provides appropriate information over the phone, at the counter, by mail or electronic communication regarding utility service accounts, miscellaneous accounts receivable or business licenses.
• Explains applicable procedures, rules and regulations to customers and City departments/staff.
• Prepares correspondence related to customer accounts, including computer generated billings and other inquiries related to assigned functions.
• Establishes new accounts and discontinues the billing of utility services in accordance with established policies and procedures.
• Participates in the resolution of customer inquiries in accordance with established policies, procedures and rules.
• Prepares and/or maintains financial and statistical records and prepares periodic or special reports related to revenue activities.
• Performs cashiering functions at the public counter; processes payments and license fees; makes change; counts and balances cash; prepares and reconciles daily bank deposits.
• Processes business license applications and renewals; reviews applications for accuracy; verifies calculations of taxes & fees; assigns proper business tax category according to Stockton Municipal Code and department policy, interprets Municipal Code for proper business license category.
• Researches and assembles information from a variety of sources for the completion of forms or the preparation of reports.
• Performs all assigned duties accurately.

Education/Experience

Possession of a high school diploma or GED and one (1) year of experience in cashiering, billing, or general clerical customer service.

Other Requirements

• Specified positions may require the use of a valid California Driver License.

Knowledge of

• Basic accounting and financial record keeping principles and practices;
• Office practices and procedures, including filing and the operation of standard office equipment;
• Written and oral communication skills, including spelling, grammar and punctuation, and letter writing;
• Basic math skills;
• Basic business data processing principles and the use of a personal computer including various software such as Microsoft Office Suites; and
• Customer service principles and practices, including conflict resolution.

Skill in

• Organizing and maintaining accurate financial and customer records;
• Making accurate mathematical calculations;
• Using initiative and sound independent judgment within established guidelines;
• Operating standard office equipment, including computer software, ten key calculator and centralized telephone equipment;
• Prioritizing work and coordinating several activities;
• Establishing and maintaining effective working relationships with those contacted in the course of the work, often in stressful situations; and
• Understanding and carrying out oral and written directions.

Physical/Mental Abilities

• Mobility - Constant sitting an standing for long periods of time while operating a keyboard; occasional walking, bending, stooping, kneeling, reaching, pushing and pulling;
• Lifting - Occasional lifting of 25 pounds or less;
• Vision - Constant use of overall visual capabilities; frequent need for use of color perception, hand/eye coordination, reading and/or close up work;
• Dexterity - Frequent holding, grasping, typing, repetitive motion and writing;
• Hearing/Talking - Constant hearing and talking of normal speech in person and on the telephone;
• Special Requirements - May require occasional weekend or evening work;
• Emotional/Psychological - Constant concentration, decision making and public contact; occasional ability to exercise sound judgment, especially under stressful situations;
• Environmental Conditions - Occasional exposure to noise; and
• Working Conditions - Primarily performed in an office environment which is typically moderately quiet, but may be loud at times and in some areas.

This class specification should not be interpreted as all inclusive. It is intended to identify the essential functions and requirement of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the American with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.

The Examination

Applicants who qualify in terms of relevant work experience and education, that best fit the needs of the City, will be invited to participate in the examination process. The examination process may include a writtenexamination weighted 100%. However, the City reserves the right to utilize alternative testing methods if deemed necessary. Candidates must receive a minimum passing score of 70%, as determined by the relative performance of all candidates in all portions of the examination. In the event of identical ratings, candidates' names will be arranged in order of application date/time, and, if the same, then arranged alphabetically.

The information in this announcement concerning the terms and conditions of employment does not constitute either an express or implied contract, and these provisions are subject to change.

In accordance with California Government Code section 3100, et., seq., all City of Stockton employees are considered disaster service workers who may be required to report for duty, or remain on duty to address disaster service activities in the event of an emergency or disaster and are required to undertake an applicable loyalty oath.