Returns Specialist I

SIG SAUER, Inc.; Exeter (NH); On-site; USD 40,000 - 55,000; Full time

Job summary

SIG SAUER, Inc. in New Hampshire is seeking a Returns Specialist I to manage the receipt, verification, and delivery of customer firearms at the facility. The role requires a high school diploma or GED and familiarity with Oracle and MS Office; experience with customer service is valued.

The position is on-site and offers a standard shift structure with safety-focused duties. Primary duties include processing returns, credits, and preparing items for repair or shipment, while maintaining

Qualifications

• High school diploma or GED or equivalent combination of education and experience.
• Previous Oracle experience a plus.
• Proficient in MS Office applications (Outlook).

Responsibilities

• Receive and process customer owned firearms to be distributed into the custom shop for repair.
• Receive credits from returned/refused merchandise and expedite the shipment of merchandise back to Pease for future sales.
• Process law enforcement contract repairs/swaps in a timely manner.
• Communicate with customer service group on a daily basis to help fiz issues with receiving in repairs/credits.
• Maintain a clean and safe working environment.
• Other duties as assigned by Supervisor.

Skills

MS Office proficiency

Education

High school diploma or GED

Tools

Oracle

MS Outlook

Job description

1st Shift

SIG SAUER, Inc. is a leading provider and manufacturer of firearms, electro-optics, ammunition, airguns, suppressors, remote controlled weapons stations, and training. For over 250 years SIG SAUER, Inc. has evolved, and thrived, by blending American ingenuity, German engineering, and Swiss precision. Today, SIG SAUER is synonymous with industry-leading quality and innovation which has made it the brand of choice amongst the U.S. Military, the global defense community, law enforcement, competitive shooters, hunters, and responsible citizens. Additionally, SIG SAUER is the premier provider of elite firearms instruction and tactical training at the SIG SAUER Academy. Headquartered in Newington, New Hampshire, SIG SAUER has over 3,400 employees across sixteen U.S. locations in three states, and four additional global facilities. SIG SAUER is certified a Great Place to Work™. For more information about the company and product line visit: www.sigsauer.com

1st Shift

SIG SAUER, Inc. is a leading provider and manufacturer of firearms, electro-optics, ammunition, airguns, suppressors, remote controlled weapons stations, and training. For over 250 years SIG SAUER, Inc. has evolved, and thrived, by blending American ingenuity, German engineering, and Swiss precision. Today, SIG SAUER is synonymous with industry-leading quality and innovation which has made it the brand of choice amongst the U.S. Military, the global defense community, law enforcement, competitive shooters, hunters, and responsible citizens. Additionally, SIG SAUER is the premier provider of elite firearms instruction and tactical training at the SIG SAUER Academy. Headquartered in Newington, New Hampshire, SIG SAUER has over 3,400 employees across sixteen U.S. locations in three states, and four additional global facilities. SIG SAUER is certified a Great Place to Work™. For more information about the company and product line visit: www.sigsauer.com

Position Summary:

The Returns Specialist I is responsible for the receipt, verification, and delivery of customer owned firearms that are delivered to the company facility.

FLSA:

Non-Exempt

Job Duties And Responsibilities

• Receive and process customer owned firearms to be distributed into the custom shop for repair.
• Receive credits from returned/refused merchandise and expedite the shipment of merchandise back to Pease for future sales.
• Process law enforcement contract repairs/swaps in a timely manner.
• Communicate with customer service group on a daily basis to help fiz issues with receiving in repairs/credits.
• Maintain a clean and safe working environment.
• Other duties as assigned by Supervisor.

Education/Experience & Skills

• High school diploma or general education degree (GED); or related experience and/or training; or equivalent combination of education and experience.
• Previous Oracle experience a plus.
• Proficient in MS Office applications. (ie. Outlook)

Working Conditions

• Regularly perform repetitive tasks.
• Work is primarily standing (90 + % of the shift) except for lunch and break periods.
• Shifts are 8 hours, 10 hours, and 12 hours.
• The duties of this job normally require exposure to a typical manufacturing environment. Frequent standing, sitting, stooping/squatting, walking, and stair climbing can be expected along with frequent lifting and/or moving of tooling, parts containers, and materials up to 40 pounds.
• Must be able to reach with hands and arms, bend and kneel frequently at a minimum of 50% of the shift, as well as undergo repetitive wrist, hand, elbow, shoulder, and ankle motions.
• Must demonstrate proficient fine motor skills, ability to grip, reach, pull, turn, and use tools to torque fixtures in various machinery or in the assembly, machining, or testing of parts.
• Specific vision abilities required may include close vision, distance vision, peripheral and depth perception, and the ability to focus on fine print.
• Must wear required Personal Protective Equipment (PPE) where required.
• Must comply with all work exposure EH&S training requirements and adhere to SIG SAUER Inc. security mandates.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.