Returns Specialist I

Sig-Sauer,-Inc; Exeter (NH); On-site; USD 25,000 - 33,000; Full time

Job summary

SIG SAUER, Inc. is seeking a Returns Specialist I to oversee receipt, verification, and delivery of customer firearms brought to the facility. The role involves processing returns for the repair shop and coordinating with the customer service team to resolve issues.

You will work in a manufacturing environment, stand for long shifts (8–12 hours), and adhere to safety and EH&S requirements while maintaining accurate records and inventory control.

Qualifications

• High school diploma or GED, or related experience or training, or equivalent combination.
• Proficient in MS Office applications (Outlook).

Responsibilities

• Receive and process customer owned firearms to be distributed into the custom shop for repair.
• Receive credits from returned/refused merchandise and expedite the shipment of merchandise back to Pease for future sales.
• Process law enforcement contract repairs/swaps in a timely manner.
• Communicate with customer service group on a daily basis to help fiz issues with receiving in repairs/credits.
• Maintain a clean and safe working environment.
• Other duties as assigned by Supervisor.

Skills

MS Office

Education

High school diploma or GED

Tools

Outlook

Job description

SIG SAUER, Inc. is a leading provider and manufacturer of firearms, electro-optics, ammunition, airguns, suppressors, remote controlled weapons stations, and training. For over 250 years SIG SAUER, Inc. has evolved, and thrived, by blending American ingenuity, German engineering, and Swiss precision. Today, SIG SAUER is synonymous with industry-leading quality and innovation which has made it the brand of choice amongst the U.S. Military, the global defense community, law enforcement, competitive shooters, hunters, and responsible citizens. Additionally, SIG SAUER is the premier provider of elite firearms instruction and tactical training at the SIG SAUER Academy. Headquartered in Newington, New Hampshire, SIG SAUER has over 3,400 employees across sixteen U.S. locations in three states, and four additional global facilities. SIG SAUER is certified a Great Place to Work. For more information about the company and product line visit: www.sigsauer.com

Position Summary: The Returns Specialist I is responsible for the receipt, verification, and delivery of customer owned firearms that are delivered to the company facility.

FLSA: Non-Exempt

Job Duties and Responsibilities:

• Receive and process customer owned firearms to be distributed into the custom shop for repair.
• Receive credits from returned/refused merchandise and expedite the shipment of merchandise back to Pease for future sales.
• Process law enforcement contract repairs/swaps in a timely manner.
• Communicate with customer service group on a daily basis to help fiz issues with receiving in repairs/credits.
• Maintain a clean and safe working environment.
• Other duties as assigned by Supervisor.

Education/Experience & Skills:

• High school diploma or general education degree (GED); or related experience and/or training; or equivalent combination of education and experience.
• Proficient in MS Office applications. (ie. Outlook)

Working Conditions:

• Regularly perform repetitive tasks.
• Work is primarily standing (90 + % of the shift) except for lunch and break periods.
• Shifts are 8 hours, 10 hours, and 12 hours.
• The duties of this job normally require exposure to a typical manufacturing environment. Frequent standing, sitting, stooping/squatting, walking, and stair climbing can be expected along with frequent lifting and/or moving of tooling, parts containers, and materials up to 40 pounds.
• Must be able to reach with hands and arms, bend and kneel frequently at a minimum of 50% of the shift, as well as undergo repetitive wrist, hand, elbow, shoulder, and ankle motions.
• Must demonstrate proficient fine motor skills, ability to grip, reach, pull, turn, and use tools to torque fixtures in various machinery or in the assembly, machining, or testing of parts.
• Specific vision abilities required may include close vision, distance vision, peripheral and depth perception, and the ability to focus on fine print.
• Must wear required Personal Protective Equipment (PPE) where required.
• Must comply with all work exposure EH&S training requirements and adhere to SIG SAUER Inc. security mandates.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.