Returns Specialist - Fast-Paced Fulfillment Center

Best Choice Products; Indianapolis (IN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health coverage

Employee Assistance Program

401k with company match

Paid time off

Job summary

Best Choice Products seeks a Returns Associate in Indianapolis, IN to support daily customer returns at the Fulfillment Center. You will receive, inspect, and process returns, determine disposition, and keep accurate records while collaborating with Shipping, Receiving, Inventory Control, and Customer Service.

The role requires 1–2 years in a warehouse/returns environment, strong attention to detail, and the ability to lift up to 75 lbs.

Qualifications

• 1–2 years of recent experience in a warehouse or returns processing role; experience handling customer returns in a high-volume warehouse environment strongly preferred.
• Excellent attendance and reliability; must be able to work a regular and predictable schedule, including flexibility during peak seasons or changing business needs.
• Strong attention to detail and accuracy with a focus on quality performance.
• Consistently meets or exceeds productivity and performance goals.
• Ability to read and comprehend freight instructions, return authorizations, and SOPs.
• Proficient computer skills, including familiarity with Microsoft 365 Suite.

Responsibilities

• Receive and process all customer returns efficiently from carriers on a daily basis.
• Inspect, verify, and document returned merchandise against return authorizations.
• Identify and determine the appropriate disposition of returned items (resale, restock, repair, or liquidation) in accordance with company policies.
• Record all return transactions accurately in the company returns dashboard.
• Report discrepancies, damages, or unusual observations on returns received to management.
• Utilize return processing equipment and follow established return procedures and protocols.
• Maintain a clean, organized, and safe RMA area at all times.
• Collaborate with internal teams to ensure accurate and timely return resolutions.
• Support general warehouse operations as needed, including picking, packing, shipping, restocking, and inventory control during downtime.
• Follow all safety guidelines, company policies, and SOPs.
• Perform other duties as assigned.

Skills

Attention to detail

Reliable attendance

Team collaboration

Strong communication

Education

High school diploma or equivalent

Job description

Best Choice Products seeks a Returns Associate in Indianapolis, IN to support daily customer returns at the Fulfillment Center. You will receive, inspect, and process returns, determine disposition, and keep accurate records while collaborating with Shipping, Receiving, Inventory Control, and Customer Service.

The role requires 1–2 years in a warehouse/returns environment, strong attention to detail, and the ability to lift up to 75 lbs.