Returns Specialist - E-commerce & Shopify

DNAM Brands; Beverly Hills (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

DNAM Brands is seeking a detail-oriented Customer Service Associate to manage customer returns across our e‑commerce platforms, including receiving shipments and verifying tracking information.

You will inspect returns, process them in Shopify, TikTok Shop and Whatnot, and coordinate with internal teams to resolve issues and support refunds and exchanges. This is a hands-on role handling physical packages in a fast-paced environment.

Qualifications

• 1 year or less experience in returns processing, shipping/receiving or e-commerce preferred.
• Experience with Shopify or similar platforms is preferred.
• Familiarity with TikTok Shop or Whatnot is a plus.
• Experience handling packages with carrier tracking systems is valued.
• Strong attention to detail and ability to match packages with orders.

Responsibilities

• Receive, sort, and inspect incoming customer returns.
• Verify packages against tracking, order, and customer data.
• Process returns and update records across e-commerce platforms.
• Document and escalate damaged, missing, or incorrect items.
• Prepare approved merchandise for restocking or transfer.
• Maintain an organized returns area and meet processing timelines.
• Coordinate with internal teams to resolve return issues and support refunds, exchanges, and inventory adjustments.
• Assist with basic returns reporting and related duties.

Skills

Returns processing

Shipping & Receiving

E-commerce platforms

Shopify

TikTok Shop

Whatnot

Carrier tracking systems

Attention to detail

Time management

Cross-functional communication

Physical handling

Job description

DNAM Brands is seeking a detail-oriented Customer Service Associate to manage customer returns across our e‑commerce platforms, including receiving shipments and verifying tracking information.

You will inspect returns, process them in Shopify, TikTok Shop and Whatnot, and coordinate with internal teams to resolve issues and support refunds and exchanges. This is a hands-on role handling physical packages in a fast-paced environment.