E-commerce Returns Specialist — Shopify & Platforms

Medium; Beverly Hills (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

DNAM Brands in Beverly Hills is seeking a detail-oriented Customer Service Associate to manage incoming customer returns across our ecommerce platforms. This role handles returns from UPS, USPS, and FedEx, verifies tracking information, inspects merchandise, and processes returns through Shopify, TikTok Shop and Whatnot.

The ideal candidate is dependable, comfortable with physical shipments, and able to maintain accuracy in a fast-paced ecommerce environment while coordinating with teams to

Qualifications

• 1 year or less experience in returns processing, shipping and receiving, or ecommerce operations.
• Familiarity with Shopify is preferred.
• Experience with external carrier tracking systems is a plus.
• Ability to match packages with tracking and order information.
• Moderate computer skills and comfort learning new platforms.

Responsibilities

• Receive, sort, and inspect incoming customer returns.
• Verify packages against tracking, order, and customer information.
• Process returns and update records across ecommerce platforms.
• Document and escalate damaged or ineligible items.
• Prepare approved merchandise for restocking or transfer.
• Maintain organized returns area and meet processing timelines.
• Coordinate with internal teams to resolve return issues and support refunds/exchanges.
• Assist with basic returns reporting.

Skills

Attention to detail

Time management

Independent work

Cross-functional communication

Tools

Shopify

TikTok Shop

Whatnot

Job description

DNAM Brands in Beverly Hills is seeking a detail-oriented Customer Service Associate to manage incoming customer returns across our ecommerce platforms. This role handles returns from UPS, USPS, and FedEx, verifies tracking information, inspects merchandise, and processes returns through Shopify, TikTok Shop and Whatnot.

The ideal candidate is dependable, comfortable with physical shipments, and able to maintain accuracy in a fast-paced ecommerce environment while coordinating with teams to