Returns & RTV Warehouse Specialist

RC Willey; Reno (NV); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with company match

Tuition Reimbursement

Holiday schedule: Sundays closed

Employee discounts

Job summary

RC Willey is seeking an organized RTV Warehouse Associate to manage the return process for a variety of products. You will assess the nature of returned merchandise, verify claims with vendors, and coordinate return authorizations to ensure accurate processing.

This role requires strong attention to detail, reliability, and the ability to move furniture and large items. Starting wage is $18 per hour with comprehensive benefits and opportunities to contribute to a high-standard service culture.

Qualifications

• Excellent customer service and communication skills.
• Professional business writing (grammar, spelling, punctuation).
• Ability to work without supervision.
• Familiarity with RC Willey products is helpful.
• Analytical skills to identify problems and develop solutions.
• Organized and professional at all times.
• Ability to lift and move furniture of various sizes.

Responsibilities

• Assess the nature of the returned product (appliances, furniture, electronics).
• Verify claims and request return authorizations from vendors.
• Organize and maintain RTV work areas.
• Schedule merchandise returns with various couriers.
• Email vendors daily about product concerns.
• All other duties as assigned.

Skills

Customer service

Communication

Written English

Problem solving

Organizational skills

Physical lifting

RC Willey computer system

Tools

RC Willey computer system

Job description

RC Willey is seeking an organized RTV Warehouse Associate to manage the return process for a variety of products. You will assess the nature of returned merchandise, verify claims with vendors, and coordinate return authorizations to ensure accurate processing.

This role requires strong attention to detail, reliability, and the ability to move furniture and large items. Starting wage is $18 per hour with comprehensive benefits and opportunities to contribute to a high-standard service culture.