Returns Quality & Warranty Auditor

The Guitar Center Company; Brownsburg (IN); On-site; USD 21,000 - 28,000; Full time

Job summary

The Guitar Center Company is seeking a Returns Associate to inspect, document, and disposition returned products within the RTV operation. You will log diagnostic results for Vendors and the Private Brands team and respond to store inquiries about product function and warranty as needed.

You will fulfill part requests, label, scan, pack, and move merchandise to support efficient workflow, while maintaining a clean workspace and adapting to workload demands, including possible overtime.

Qualifications

• Must read and write English and perform basic arithmetic.

Responsibilities

• Receive, inspect, and accurately put away returned products from retail stores.
• Diagnose product issues and identify failures per warranty guidelines and perform tests.
• Communicate with store operations regarding transfer and processing of defective warranty merchandise to the DC.
• Collaborate with Private Brands and vendors to ensure proper testing methods and verification of defective merchandise.

Skills

Attention to detail

Data entry

English reading/writing

Microsoft Office (Excel, Word)

Warehouse operations

Tools

Inventory management systems

Green Screen or similar

Job description

The Guitar Center Company is seeking a Returns Associate to inspect, document, and disposition returned products within the RTV operation. You will log diagnostic results for Vendors and the Private Brands team and respond to store inquiries about product function and warranty as needed.

You will fulfill part requests, label, scan, pack, and move merchandise to support efficient workflow, while maintaining a clean workspace and adapting to workload demands, including possible overtime.