Returns Material Clerk

R&B Wholesale Distributors, LLC; Ontario (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

R&B Wholesale Distributors, LLC is seeking a Returns Material Specialist to manage the intake, inspection, and disposition of returned merchandise at its distribution center. You will verify RMAs, document items, and ensure accurate records while preparing goods for resale or vendor pickup.

This role requires strong attention to detail, the ability to work independently in a fast-paced warehouse, and collaboration with theReturns Manager and other team members.

Qualifications

• Minimum of one year of warehouse/receiving/inventory control or returns-processing experience preferred.
• Appliance industry experience is highly preferred.
• Basic computer skills, including inventory systems, spreadsheets, and data entry.
• Strong attention to detail and organizational skills.
• Ability to maintain accurate records and documentation.
• Experience operating pallet jacks required.
• Forklift certification preferred or willingness to obtain certification upon hire.
• Bilingual English/Spanish skills are a plus.
• Ability to work independently and as part of a team in a fast-paced environment.

Responsibilities

• Receive and verify all returned merchandise against Return Merchandise Authorization (RMA) documentation and return paperwork, including model numbers, serial numbers, and quantities.
• Accurately enter all returned merchandise into the Return Log on the same day it is received.
• Attach and maintain appropriate return tags on all returned products.
• Ensure all return records are complete, accurate, and compliant with company procedures.
• Inspect returned merchandise for cosmetic damage, operational defects, and missing parts or accessories.
• Document all findings and noted damages in the Return Log.
• Classify returned merchandise as: Good Stock, Cosmetic Damage, Defective/Damaged.
• Escalate questionable or unusual returns to the Returns Manager for review and disposition.
• Return approved merchandise to inventory and accurately record assigned bin locations.
• Maintain organized storage areas for damaged and defective merchandise.
• Prepare damaged products for pickup by properly stacking, wrapping, labeling, and securing merchandise and pallets.
• Segregate products awaiting management decisions regarding vendor credits, refurbishment, return-to-vendor, or disposal.
• Pull, stage, and prepare returned inventory that has been approved for resale and customer fulfillment.
• Assist with customer pickup and delivery preparation as directed.
• Sort and organize recyclable materials, including cardboard, foam, metal, and packaging materials, in accordance with company recycling procedures.
• Maintain a clean, organized, and safe work area at all times.
• Participate in daily warehouse housekeeping and safety inspections.
• Assist with other warehouse responsibilities and special projects as assigned.

Skills

Attention to detail

Organizational skills

Data entry

Independent worker

Team collaboration

Bilingual English/Spanish

Tools

Pallet jack

Forklift certification

Inventory software

Spreadsheet software

Job description

Position Summary

The Returns Material Specialist is responsible for receiving, inspecting, documenting, and processing all returned merchandise at the distribution center. This role ensures every return is accurately recorded, properly evaluated, and appropriately dispositioned. The specialist helps maintain inventory accuracy by returning sellable products to stock, organizing damaged merchandise for vendor pickup or disposal, and supporting general warehouse operations, recycling efforts, and housekeeping activities.

Essential Duties and Responsibilities

Receiving & Documentation

• Receive and verify all returned merchandise against Return Merchandise Authorization (RMA) documentation and return paperwork, including model numbers, serial numbers, and quantities.
• Accurately enter all returned merchandise into the Return Log on the same day it is received.
• Attach and maintain appropriate return tags on all returned products.
• Ensure all return records are complete, accurate, and compliant with company procedures.

Inspection & Evaluation

• Inspect returned merchandise for cosmetic damage, operational defects, and missing parts or accessories.
• Document all findings and noted damages in the Return Log.
• Classify returned merchandise as:
  • Good Stock
  • Cosmetic Damage
  • Defective/Damaged
• Escalate questionable or unusual returns to the Returns Manager for review and disposition.

Inventory & Product Disposition

• Return approved merchandise to inventory and accurately record assigned bin locations.
• Maintain organized storage areas for damaged and defective merchandise.
• Prepare damaged products for pickup by properly stacking, wrapping, labeling, and securing merchandise and pallets.
• Segregate products awaiting management decisions regarding vendor credits, refurbishment, return-to-vendor, or disposal.

Order Support

• Pull, stage, and prepare returned inventory that has been approved for resale and customer fulfillment.
• Assist with customer pickup and delivery preparation as directed.

Recycling & Warehouse Housekeeping

• Sort and organize recyclable materials, including cardboard, foam, metal, and packaging materials, in accordance with company recycling procedures.
• Maintain a clean, organized, and safe work area at all times.
• Participate in daily warehouse housekeeping and safety inspections.
• Assist with other warehouse responsibilities and special projects as assigned.

Qualifications

• Minimum of one (1) year of warehouse, receiving, inventory control, or returns-processing experience preferred.
• Appliance industry experience is highly preferred.
• Basic computer skills, including inventory systems, spreadsheets, and data entry.
• Strong attention to detail and organizational skills.
• Ability to maintain accurate records and documentation.
• Experience operating pallet jacks required.
• Forklift certification preferred or willingness to obtain certification upon hire.
• Bilingual English/Spanish skills are a plus.
• Ability to work independently and as part of a team in a fast-paced environment.

Physical Requirements

• Ability to lift and carry up to 50 pounds independently.
• Ability to safely move larger appliances and merchandise using team lifts and material-handling equipment.
• Regular standing, walking, bending, kneeling, reaching, and lifting throughout the workday.
• Ability to work in a warehouse environment with varying temperatures and moving equipment.
• Required use of personal protective equipment (PPE), including safety footwear, gloves, safety vests, and any other required safety gear.

Performance Expectations

Success in this position is measured by:

• Accurate same-day processing and documentation of all returns.
• Proper inventory placement and bin location accuracy.
• Well-organized and properly maintained damaged merchandise staging areas.
• Timely preparation of vendor pickups and return shipments.
• Compliance with all safety, housekeeping, and operational standards.
• Positive contribution to warehouse efficiency and inventory accuracy.

Equal Employment Opportunity Statement

R&B Wholesale Distributors, LLC is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all employees are treated with dignity and respect. Employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, medical condition, genetic information, marital status, military or veteran status, protected leave status, or any other status protected by applicable federal, state, or local laws.

R&B Wholesale Distributors, LLC is committed to providing reasonable accommodations to qualified individuals with disabilities and to applicants throughout the hiring process. We encourage all qualified candidates to apply.