Returns & Logistics Specialist – Drive On-Time Deliveries

Stryker; Plainfield (IN); On-site; USD 44,000 - 47,000; Full time

Job summary

Stryker is seeking a Returns Specialist in Indiana to manage customer orders, complaints, and logistics. You will oversee inventory, coordinate carrier shipping, and handle RMAs while supporting continuous improvement in operations.

Ideal candidates have 2–4 years of relevant experience in manufacturing or customer service, with ERP SAP exposure and strong attention to detail. High School Diploma or GED required to apply.

Qualifications

• Requires a high school diploma or GED.
• Ideally 2–4 years of relevant experience in manufacturing, supply chain, or customer service.

Responsibilities

• Manage customer orders and complaints, oversee inventory and warehouse tasks, and coordinate complex logistics.
• Triage orders, ensure timely and accurate fulfilment, provide tracking updates and process RMAs.
• Supervise picking and packing, ensure accuracy and efficiency in order preparation.
• Oversee shipping logistics, coordinate with carriers, manage transportation schedules.
• Track inventory movement and delivery progress to ensure timely arrival and customer satisfaction.
• Handle hazardous materials in compliance with regulatory requirements.
• Administer global trade systems and transportation management tools for order booking and shipment tracking.
• Coordinate manual shipments for intercompany transfers.

Skills

Customer service

Attention to detail

Education

High School Diploma or GED

Tools

SAP

Job description

Stryker is seeking a Returns Specialist in Indiana to manage customer orders, complaints, and logistics. You will oversee inventory, coordinate carrier shipping, and handle RMAs while supporting continuous improvement in operations.

Ideal candidates have 2–4 years of relevant experience in manufacturing or customer service, with ERP SAP exposure and strong attention to detail. High School Diploma or GED required to apply.