Returns & Dropships Coordinator

Spring Footwear, Corp.; Pompano Beach (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive wages and benefits

Company paid Holidays and Vacation

Profit sharing program

Advancement opportunities

Job summary

Spring Footwear Corp. in Florida is seeking a Returns Coordinator to manage the wholesale returns workflow within our warehouse environment. You will own the end-to-end process, communicate with customers and internal teams, and ensure accurate crediting and timely refunds.

The role requires strong computer skills, attention to detail, and experience with shipping, billing, and returns. Proficiency with Excel and e-commerce platforms like Shopify is a plus, as you will work across multiple

Qualifications

• Strong computer skills and attention to detail required.
• Experience with shipping, billing and returns preferred.
• Excellent written and verbal communication.
• Highly organized with a proactive work style.
• 3-5 years warehousing experience preferred.

Responsibilities

• Oversee the entire returns process.
• Communicate the returns process with customers and staff.
• Analyze data from OMS, Shopify, and Lingo to inform decisions on returns.
• Repackage and label returns.
• Assess back to stock and mix-pair processing.
• Credit accounts accurately across platforms.
• Arrange shipping of replacements and repaired returns.
• Maintain return records in the system.
• Share product insights with relevant departments.
• Process all returned merchandise promptly.
• Ensure shipping labels are created and invoiced daily.
• Coordinate FedEx and UPS pickups/drop-offs.

Skills

Strong computer skills

Shipping experience

Billing and Returns

Good written and verbal communication

Highly organized

Strong work ethic

Valid and clean driver license

3-5 years warehouse experience

Microsoft Excel

Tools

Microsoft Excel

Job description

Spring Footwear Corp. has been in business since 1991 and we have enjoyed tremendous growth. We deliver quality, value and comfort with every pair of shoes we ship.

As a result, we have many opportunities available for experienced candidates who excel in a fast paced environment where urgency and accuracy are expected. Our corporate culture is based on individual responsibility where teamwork and initiative is encouraged. We believe strongly in the power of synergy. Spring Footwear Corp. Headquarters is located in Pompano Beach, Florida. We are an equal opportunity employer and a drug and alcohol free workplace.

We are seeking a Returns Coordinator who can facilitate our wholesale returns process and work in a warehouse environment.

Responsibilities:

Processing Returns

• Responsible for the entire returns process
• Communicate the returns process with customers and employees involved in the returns process
• Knowledge of company customer base and ability to extract pertinent data from the company operating system to make sound business decisions when evaluating customer returns
• Repackaging and labeling of all returns
• Sound decision making in evaluating back to stock and mix pair processing
• Accurate crediting of accounts in OMS as well as other platforms (Shopify, Lingo)
• Accurate and timely shipping of replacements and of repaired returns
• Maintain all pertinent information regarding returns in the system
• Share important product information discovered through the returns process with designated departments
• Accurate and timely processing of all returned merchandise
• Ensure all shipping labels processed and invoiced by the end of each day
• Coordinate process with FedEx and UPS designated pick-ups and drop-offs

Qualifications:

• Strong computer skills and attention to details is a must.
• Previous experience with Shipping, Billing and Returns preferred.
• Good written and verbal communication skills required
• Highly organized and detail oriented
• Strong work ethic and high energy level
• Valid and clean driver license
• 3-5 years warehouse experience preferred.
• Knowledge of Microsoft Excel

We offer:

• Competitive wages and benefits
• Company paid Holidays and Vacation
• Profit sharing program
• Advancement opportunities

Spring Footwear Corp. is an EEO employer, all employment is contingent upon a successful drug and back ground screening, as applicable to the job specifications. We administer the Florida Drug Free Workplace program, and as such, employees may be subject to reasonable suspicion drug tests, as ascribed by the Florida law.