ECommerce Systems Operations Specialist

Spring Footwear Corp; Pompano Beach (FL); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Time Off (PTO)

Paid Holidays

Employee Discount on products

Profit Sharing Plan

Supportive team culture

Job summary

A leading footwear company in Pompano Beach, Florida is seeking an E-Commerce Systems Administrator to support B2C and drop-ship operations. The role involves system administration and troubleshooting across Shopify, Amazon, and other platforms. The ideal candidate will have 2+ years of e-commerce operations experience, particularly with Shopify, and strong Excel skills. The position offers a collaborative environment with opportunities for growth and a comprehensive benefits package including medical insurance and PTO.

Qualifications

• 2+ years of experience in e-commerce operations, systems administration, or platform support.
• Hands-on experience with Shopify required.
• Strong Excel skills, including VLOOKUP and pivot tables.
• Detail-oriented with strong organizational and problem-solving skills.
• Experience working with OMS, integrations, and CSV file uploads.
• Detail-oriented with strong organizational and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong written and verbal communication skills.

Responsibilities

• Provide daily backend support for e-commerce platforms like Shopify and Amazon.
• Monitor order processing and troubleshoot operational issues.
• Assist with product setup and inventory management.
• Support drop-ship customer onboarding and processing.
• Assist with product setup and maintenance across B2C channels, including images, descriptions, pricing, and attributes.
• Upload, update, and edit product data using CSV files and platform backends.
• Support inventory reconciliation and routine audits of product listings.
• Support drop-ship onboarding, setup, testing, and maintenance; monitor order flow between platforms and OMS.
• Help respond to order status inquiries and processing issues; participate in testing cycles.
• Monitor marketplace errors, alerts, and cases; assist with listing updates and data corrections.
• Assist with backend support for marketing tools and platform integrations (Shopify, social platforms).
• Assist with documenting processes, procedures, and system workflows; communicate updates to teams.

Skills

E-commerce operations

Shopify

Amazon Seller Central

Walmart Seller Center

Excel (VLOOKUP, pivot tables)

Organizational skills

Problem-solving skills

Communication skills

Tools

OMS

Marketing automation tools

Walmart Seller Center

OMS

CSV uploads

Job description

About Spring Footwear Corp.

Since 1991, Spring Footwear Corp. has been dedicated to delivering quality, value, and comfort with every pair we ship. We proudly partner with over 3,000 retail stores nationwide and continue to grow as a trusted leader in the footwear industry. Our success is driven by strong operational discipline, financial accuracy, and a collaborative team environment.

Position Summary

Spring Footwear Corp is seeking an E-Commerce Systems Administrator to support the daily operations of our B2C and drop-ship e-commerce platforms. This role is hands-on and execution-focused, providing backend system administration, troubleshooting, and operational support across Shopify, Amazon, Walmart, OMS, and related systems.

The E-Commerce Systems Administrator works closely with the E-Commerce Systems Manager and cross-functional teams to ensure accurate order flow, product setup, inventory management, and platform stability while maintaining Spring Footwear’s high standard of service.

Key Responsibilities

E-Commerce Platforms & Systems Support

• Provide daily backend support for Shopify, Amazon Seller Central (FBM/FBA), Walmart, and internal OMS.
• Monitor order processing, integrations, and transactions to ensure timely and accurate fulfillment.
• Troubleshoot technical, functional, and operational issues related to e-commerce platforms and third-party applications.
• Maintain user accounts, permissions, and access rights across e-commerce systems and EDI platforms.

Product & Inventory Administration

• Assist with product setup and maintenance across B2C channels, including images, descriptions, pricing, and attributes.
• Upload, update, and edit product data using CSV files and platform backends.
• Support inventory reconciliation, discrepancy research, and file maintenance.
• Perform routine audits of product listings to ensure accuracy and compliance.

Dropship & OMS Support

• Support drop-ship customer onboarding, setup, testing, and maintenance.
• Assist with monitoring order flow between e-commerce platforms and OMS.
• Help respond to operational inquiries related to order status, tracking, and processing.
• Participate in system testing cycles and document results.

Marketplace Support (Amazon & Walmart)

• Monitor and assist with resolving marketplace errors, alerts, and cases.
• Support listing updates, image changes, and product data corrections.
• Assist with chargeback and dispute cases (Amazon, PayPal, Afterpay, Shop Pay).
• Help ensure compliance with marketplace requirements and internal standards.

Marketing & Integration Support

• Assist with backend support for marketing tools and platform integrations (Shopify, Facebook, Instagram, email platforms).
• Help maintain integrations between Shopify and social media platforms.
• Support testing and troubleshooting of marketing automation tools.

Documentation & Process Support

• Assist with documenting processes, procedures, and system workflows.
• Support implementation, testing, and rollout of system updates and improvements.
• Communicate system-related updates or issues to internal teams as directed.

Qualifications

• 2+ years of experience in e-commerce operations, systems administration, or platform support
• Hands-on experience with Shopify required
• Experience with Amazon Seller Central and/or Walmart Seller Center preferred
• Strong Excel skills (VLOOKUP, pivot tables, data analysis)
• Experience working with OMS, integrations, and CSV file uploads
• Detail-oriented with strong organizational and problem-solving skills
• Ability to work independently and collaboratively in a fast-paced environment
• Strong written and verbal communication skills

Benefits at Spring Footwear Corp.

Spring Footwear offers a comprehensive benefits package designed to support your well-being and work-life balance:

• Medical, Dental & Vision Insurance
• Paid Time Off (PTO)
• Paid Holidays
• Employee Discount on all Spring Footwear products
• Profit Sharing Plan
• Supportive team culture and opportunities for long-term growth
• Stable, growing company with strong retail, e-commerce, and wholesale presence

Why Join Spring Footwear Corp.

This is a hands-on, execution-focused role supporting the day-to-day operations of Spring Footwear’s e-commerce platforms. You will work closely with the E-Commerce Systems Manager and cross-functional teams in a stable, operations-driven environment with clear expectations, defined responsibilities, and measurable outcomes, while gaining direct exposure to enterprise-level e-commerce systems and processes.

Equal Opportunity Employer

Spring Footwear Corp. is an Equal Opportunity Employer. Employment is contingent upon successful completion of applicable background and drug screenings in accordance with Florida Drug-Free Workplace laws.