Returns & Credits Specialist | Customer Service & Data Entry

Taylor & Francis Group; Boca Raton (FL); Hybrid; USD 24,000 - 27,400; Full time

Benefits offered by this job

15 days paid vacation

10 paid sick days

2 paid floating holidays

Medical, vision, dental benefits

401(k) with employer match

Up to 8 weeks of paid parental leave

Job summary

A leading academic publishing company in Boca Raton is seeking experienced Customer Service Representatives. This hybrid position requires strong communication skills and a focus on customer satisfaction, alongside detailed data entry. Ideal candidates should have 3-5 years of customer service experience and intermediate MS Excel skills. The role includes processing returns, answering customer inquiries, and creating cases in Salesforce. This company offers a flexible working culture and competitive benefits.

Qualifications

• 3-5 years combined customer service and/or data entry experience.
• Polite and professional mannerisms.
• Attention to detail is a must.
• Analytical expertise preferred.

Responsibilities

• Answering customer emails.
• Processing returns based on different customers.
• Creating and updating cases status on Salesforce.
• Researching and resolving returns-related problems.
• Processing 35 - 55 returns per day.

Skills

Customer service experience

Data entry experience

Strong written communication skills

Strong verbal communication skills

Attention to detail

Intermediate Excel skills

Ability to multitask

Tools

Salesforce

Microsoft Excel

Job description

A leading academic publishing company in Boca Raton is seeking experienced Customer Service Representatives. This hybrid position requires strong communication skills and a focus on customer satisfaction, alongside detailed data entry. Ideal candidates should have 3-5 years of customer service experience and intermediate MS Excel skills. The role includes processing returns, answering customer inquiries, and creating cases in Salesforce. This company offers a flexible working culture and competitive benefits.