Returns Coordinator (7am -3pm)

Hachette Livre; Indiana; On-site; USD 52,000 - 67,000; Full time

Job summary

Hachette Book Group in Indiana is seeking an experienced Returns Processing Supervisor to ensure a smooth workflow in the Returns Processing Area. The role involves training new employees on RF units, monitoring daily throughput, directing staff with leads or the supervisor, and reporting issues promptly. A high school diploma plus relevant warehouse supervisory experience is required.

Qualifications

• Proven record of high productivity.
• Good communication skills.
• Ability to work well with others and multitask.
• Overtime may be required.
• Strong knowledge of returns operations and RF.
• Certification on all power equipment required or achievable.
• Some knowledge of WMS system.

Responsibilities

• Train new employees on Returns Processing Area procedures and RF units.
• Monitor workflow across all areas including pallet area, flow racks, mezzanine, and Sorts.
• Direct staff under supervision to balance workload and maintain throughput.
• Identify potential problems and report to supervisor or lead.
• Monitor performance for quality, productivity, and teamwork.
• Assist associates with questions in all areas of returns.
• Complete special projects as assigned.

Skills

Productivity

Communication

Teamwork

Multitasking

Attendance

Overtime

Returns operations

RF knowledge

Power equipment cert

WMS knowledge

Leadership

Education

High school diploma or equivalent

Tools

RF units

Power equipment

WMS system

Job description

SUMMARY:

To assist Returns Supervisor to insure a smooth work flow throughout the Returns Processing Area.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Orient and train new employees on Returns Processing Area procedures and RF units;
• Monitor work flow throughout processing area, including pallet area, processing, flow racks, mezzanine, Sorts, and FRC’s as assigned by Leads or Supervisor.
• Monitor work flow and move employees with direction of supervisor and/or lead to efficiently manage work load;
• Oversee any areas that could become problems and report them to the supervisor and/or lead;
• Monitor performance under direction of supervisor and/or lead, with attention to quality, productivity and teamwork;
• Assist associates with questions in all areas of returns.
• Special projects as assigned.

SUPERVISORY RESPONSIBILITIES:

N/A

QUALIFICATION REQUIREMENTS:

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

SKILLS REQUIRED:

• Proven work record consisting of high productivity;
• Good communication skills;
• Ability to work well along and with others;
• Ability to perform multiple tasks;
• Good attendance record;
• Ability to work overtime as required;
• Strong knowledge of Returns operations;
• Strong RF knowledge/skills;
• Must currently have or be able to achieve certification on all power equipment;
• Some knowledge of WMS system;
• Leadership skills helpful.

EDUCATION AND EXPERIENCE:

At least a high school diploma or equivalent and relevant warehouse and/or supervisory experience.

Hachette Book Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.