Returns & Claims Specialist — Precision First

LG Electronics; Huntsville (AL); On-site; USD 54,000 - 58,000; Full time

Benefits offered by this job

No-cost premiums for medical, dental,

401(k) with employer matching

Generous PTO and holidays

Short-term incentives

Job summary

LG Electronics is seeking a Returns Authorization Claims Coordinator to support accurate and timely processing of dealer return requests. This role manages return information in company systems, reviews inspection results, verifies records, and resolves discrepancies with dealers and internal teams.

The position requires strong attention to detail, organizational skills, and the ability to handle multiple cases. Bachelor’s degree or equivalent experience preferred.

Qualifications

• Bachelor’s degree or equivalent professional experience in related field.
• Strong proficiency in Excel for organizing, reviewing, reconciling, and maintaining data.
• Strong proficiency in PowerPoint for organizing information into professional reports and presentations.
• Excellent written and verbal English communication skills.
• Strong organizational and time-management skills.
• Ability to investigate discrepancies and follow established policies.

Responsibilities

• Organize approved return requests using Microsoft Excel and accurately enter required return information into applicable company systems.
• Review dealer product inspection results and update inspection and return information in company systems as needed.
• Review incoming dealer inquiries and provide timely responses, generally within one business day, or follow up appropriately when additional research is required.
• Process return approvals by reviewing return documentation and system information in accordance with established procedures and authorization levels.
• Verify products received at the return warehouse against approved return records and system information, including quantities, models, serial numbers, and other relevant details.
• Identify and investigate discrepancies between dealer return records, warehouse receipts, and company system information, coordinating with dealers and internal teams to support resolution.

Education

Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, Operations Management, Finance, Accounting, Data Analytics, or related field

Equivalent relevant professional experience may be considered

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

LG Electronics is seeking a Returns Authorization Claims Coordinator to support accurate and timely processing of dealer return requests. This role manages return information in company systems, reviews inspection results, verifies records, and resolves discrepancies with dealers and internal teams.

The position requires strong attention to detail, organizational skills, and the ability to handle multiple cases. Bachelor’s degree or equivalent experience preferred.